Business Analyst

We are looking to hire a Order Management and Billing Analyst (Business Analyst)

In Sao Paulo, Brazil

The role of the Order Management and Billing Analyst (OBA) is to assist the sales force in submitting completely accurate order data, and to identify all elements of a transaction for analysis, manage the tasks of reviewing, inputting, and invoicing customer orders. OBA will process hardware, software, subscription, consulting, professional services, and maintenance orders. The OBA will use the tools and processes designed for order management and maintain compliance to all corporate policies involving order transactions. Ensure the sourcing of orders follow the expected shipment date as per business needs, communicate with hardware suppliers and delivery/logistic teams, support order management process in terms of invoicing based on invoice triggers in our ERP, and ensure all documentation is properly stored in the appropriate systems. The OBA will keep apprised of the status of cloud provisioning, and trigger invoicing per customer agreements and orders aligned to our corporate policies. The position requires outstanding organization and communication skills for the candidate to be successful.

Key Areas of Responsibility:

· Assist Sales Teams in securing proper order documentation for execution into systems

· Ensure system configuration and pricing on purchase order is consistent with contract.

· Review contract to determine all elements of the transaction. Add proper product IDs to order for any bundled items (Subscriptions, Hardware, Software, Services, etc.)

· Ensure all related orders are built in our systems / ERP for appropriate booking and invoicing.

· Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy.

· Generate customer invoices for assigned accounts in an accurate and timely manner. Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly.

· Review customer order documentation for order acceptance; ensure appropriate documentation is received and complies with corporate order and revenue policies.

· Assist in the resolution of relevant outstanding accounts receivable and collection issues.

· Read and analyze various customer contract provisions that impact the order process and invoicing requirements.

· Ensure purchase order is accurately reflected in system.

· Process Return Material Authorizations (RMA’s) within the SLA.

· Solve issues involving order processing. Provide outstanding order processing service to the account teams.

· Action and update tasks per SLA and procedures.

· Ensure the direct communication with all stakeholders, including customers, as needed, to ensure on-time delivery of services, hardware, software and invoices.

· Solve/coordinate issues to ensure the billing happens on time.

· Analyze trends in workflow to identify discrepancies and process improvement opportunities.

· Assist with audits to maintain our compliance.

Work Environment:

This position may require overtime at month ends, quarter closes and year-end. Weekend work maybe required depending on the timing of month ends.

Candidate Requirements:

· An exemplary level of ethics.

· Excellent oral and written communication skills. Ability to lead problem solving activity.

· The ability to manage stress without it negatively effecting work quality or professional demeanor.

· Knowledge of Microsoft Office tools, especially Excel.

· Excellent organization skills and a high level of comfort handling details.

· Ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment.

· Knowledge of, or the ability to learn, all order related software and system tools

· Excellent work attendance records and habits.

· Ability to think creatively and adapt well to change.

· Ability to read, analyze and understand customer contracts, corporate policies, and miscellaneous order documentation.

· English and Protuguese language are must.