Senior Product Support Escalation Engineer
4 semanas atrás
About Singular
Singular is the next-gen attribution and marketing analytics platform, empowering marketers with actionable insights from previously siloed data. We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint.
Backed by top investors with $50M raised, we partner with leading brands like Lyft, Warner Bros, Airbnb, LinkedIn, Microsoft, and Zynga. With a strong product, growing customer base, and talented team, now is the perfect time to join us
The Role
We’re looking for a Senior Product Support Escalation Engineer — a problem-solver who thrives in fast-paced environments, embraces challenges, and is passionate about improving customer experiences. You’ll be the technical voice for our customers, tackling complex issues, and shaping how our product evolves.
What You’ll Do
- Be the primary technical support contact for customers, partners, and internal teams.
- Troubleshoot complex technical issues and drive resolutions.
- Partner with Product, Engineering, and QA to improve product functionality.
- Provide expert guidance on SDK integration and deployment.
- Mentor team members with your deep technical expertise.
- Advocate for customers by bringing feedback into product discussions.
What You’ll Need
- 4+ years in technical product support (B2B/SaaS preferred).
- Hands-on experience supporting software in production environments (Mobile & Web).
- Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
- Experience in mobile advertising analytics or AdTech is a plus.
- Excellent problem-solving, analytical, and communication skills.
Why Join Us?
Work with world-class customers & products
Be part of a fast-growing, innovative company
Collaborate with talented, global teams
A culture that values creativity, ownership & customer advocacy
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