ServiceNow Developer

1 dia atrás

Porto Alegre, Brasil Highbrow Technology Inc Tempo inteiro

4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.

Candidates experience in CSM/HRSD along with ITSM experience is required

Scripting (Javascript, Glidescript), JSON Handling, Sql , Service Now Modules (ITSM, CSM ,HRSD), Prompt Engineering

Key Responsibilities

- Define key decision frameworks for Reinforcement Learning initiatives aimed at improving ServiceNow’s models, including taxonomy design, realistic scenario creation, and evaluation criteria.
- Create scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).
- Write clear, natural instructions aligned with ServiceNow business processes.
- Represent tasks in JSON format, ensuring clarity and consistency.
- Use SQL queries to analyze and check data for accuracy.
- Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes.
- Apply prompt engineering to structure instructions that guide task execution.
- Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).
- Document scenario patterns, examples, and best practices for other trainers.

Required Skills & Experience

- 4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.
- Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.
- Proficiency in JSON authoring and working with structured data.
- Solid understanding of SQL for data analysis and task validation.
- Ability to design realistic enterprise scenarios that map to ServiceNow processes.
- Experience in AI model training workflows, contributing to the creation of structured training data.
- Strong prompt engineering skills for crafting effective instructions.
- Analytical thinking, attention to detail, and logical structuring.
- Strong communication skills + customer facing experience is a BONUS

Preferred Qualifications

- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist-ITSM (CIS - ITSM).
- Any One - ServiceNow Certified Implementation Specialist (CSM or HRSD).
- Exposure to AI/ML workflows or training data preparation.
- Familiarity with Agile methodologies.
- Good knowledge of prompt engineering.

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