Field Support Analyst

3 semanas atrás

Barueri, Brasil HCLTech Tempo inteiro

We are seeking a detail-oriented and proactive Field Support Analyst to ensure the smooth functionality and efficiency of day-to-day IT operations. The ideal candidate will provide technical support, manage installations, and maintain software systems while delivering exceptional customer service.

Key Responsibilities

- Assist in maintaining the day-to-day functionality and efficiency of IT systems.
- Generate and provide IT reports for desktops, printers, peripherals, telephone systems, and cellular devices.
- Coordinate installation and maintenance of complex software systems.
- Identify, manage, and resolve technical issues in a timely manner.
- Respond effectively to customer requests and communicate solutions clearly.
- Update user information in organizational systems.
- Manage and update user access for IT applications for new and existing employees.

Qualifications

- Proven experience in IT support or a similar role.
- Strong knowledge of desktop systems, peripherals, and telecommunication devices.
- Ability to troubleshoot and resolve technical issues efficiently.
- Excellent communication and customer service skills.
- Familiarity with organizational systems and user access management.
- Bilingual: Portuguese (Fluent) and English (Advanced).

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