Technical Support Service Desk Administrator
Há 2 dias
Technical Support Service Desk Administrator (English & Spanish Support)
Hybrid – São Paulo, SP
Contract | 6 months + possible 90-day extension
We are looking for a Technical Support Service Desk Administrator with validated English and Spanish proficiency to provide high-quality user support in a dynamic, hybrid work environment.
Responsibilities
- Provide user support in English and Spanish via phone, email, and chat.
- Support mobile devices (iOS and Android).
- Troubleshoot and support network infrastructure and VPN.
- Maintain and support Windows, Office 365, Outlook, and ServiceNow.
- Perform first-level support according to established procedures.
- Analyze, diagnose, and resolve incidents.
- Log incidents and service requests accurately.
Required Education & Experience
- Technical degree in Technology or a related field, or higher education in Technology/Systems.
- Minimum 2 years of experience providing user support.
Technical Skills
- Advanced English and Spanish (mandatory; validated).
- Knowledge of ITIL.
- Experience with Windows, Office 365, Outlook.
- Understanding of computer networks and VPN.
- Experience with ServiceNow.
Benefits (via Pride Global)
Eligible employees receive:
- Medical, dental, and vision coverage
- Supplemental benefits (accident, critical illness, hospital indemnity)
- Life & disability insurance
- 401(k) retirement savings
- Employee assistance program
- Legal assistance
- Auto, home, and pet insurance
- Discounts with preferred vendors
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São Paulo, Brasil Pride Global Tempo inteiroTechnical Support Service Desk Administrator (English & Spanish Support)Hybrid – São Paulo, SPContract | 6 months + possible 90-day extension We are looking for a Technical Support Service Desk Administrator with validated English and Spanish proficiency to provide high-quality user support in a dynamic, hybrid work environment.ResponsibilitiesProvide
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São Paulo, Brasil Pride Global Tempo inteiroTechnical Support Service Desk Administrator (English & Spanish Support) Hybrid – São Paulo, SP Contract | 6 months + possible 90-day extension We are looking for a Technical Support Service Desk Administrator with validated English and Spanish proficiency to provide high-quality user support in a dynamic, hybrid work environment. Responsibilities Provide...
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