Portfolio Operations Analyst, LATAM

Há 5 dias

Sumaré, Brasil 3M Tempo inteiro

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.Job Description: Portfolio Operations Analyst, LATAM Collaborate with innovative 3Mers around the world As Portfolio Operations Analyst you will play a key role in the Customer Operations team in the division of Safety & Industrial Business Group. In this role you will be able Monitor and resolve customer experience issues and coordinate the creation of related internal and external communications about Portfolio Operations. Ensure the follow-up of requests related to the SIBG portfolio Work closely with internal contacts to drive improvements or find solutions that are attainable and will best fit the customer’s needs. The impact you will make in this role Collect generic information of the products in the different information systems of the company for the creation of SKUs. Manage the SKUs creation process from end to end ensuring that the product is ready to be invoiced. Monitor the escalation process, identifying, resolving, and/or escalating issues which require immediate response. Receive requests from the area portfolio leader and identify possible solutions/people to contact to resolve expedited requests. Generation of reports requests that achieve the easy follow-up and the performance of the role. Identify the root cause of the problems affecting the customer in the process and recognize escalation process management. Find the opportunities to improve the actual process, focused in customer excellence. Negotiate with involved teams to solve the customer’s request Lead coordination meetings with multifunctional teams (APL, Supply, Customer Service, CDL´s). Has the governance and execution of portfolio operations process until the final solution is implemented. Your Skills and Expertise  To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:  Graduated on Administration, Marketing, Business, or correlated areas Experience in business process (3 - 4 years) English intermediate-advanced, Portuguese is a plus. Additional qualifications that could help you succeed even further in this role include:  Marketing operations, Supply chain and customer service knowledgeAbility to communicate and negotiate with multi-functional teams Initiative, sense of urgency and good relationship Strong complex problem solving and project management skills Customer first mindset Lean Six Sigma Knowledge Salesforce Microsoft tools. Sharepoint, Teams, Flow, Lists, Teams Analytics capability: Advanced Excel, PBI Supporting Your Well-being  3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

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