Cloud Services Delivery Engineer

Há 2 dias

São Paulo, Brasil SAS Tempo inteiro

Cloud Services Delivery Engineer Job Locations BR-São Paulo Requisition ID Job Category Information Technology Travel Requirements None Cloud Services Delivery Engineer - Hybrid, Sao Paulo Brazil We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more. About the job The Cloud Services Delivery Engineer is part of a team of specialized SAS Cloud professionals who work with external customers to ensure that the SAS solutions meet and evolve with their business needs. They possess knowledge of the unique cloud industry best practices, and current and future SAS services and work closely with an extended network of SAS professionals in Product Management, Research and Development, Technical Support, SAS Cloud, and Professional Services in support of their customers. They own the SAS Cloud Customer Experience and are accountable for ensuring that customers can achieve their desired business outcomes from their SAS Cloud investment. As a Cloud Services Delivery Engineer, you will:  Ensures excellent service by establishing strong, long-lasting customer relationships built on trust and transparency. Ensures timely delivery of customer ecosystems by effectively driving delivery projects. Builds and maintains delivery plans. Accountable for customer Service Level Agreements, including critical situation management which may occur outside of normal business hours. Manages a highly complex and varied portfolio of solutions and managed application services that may have a global footprint and require engagement outside of normal business hours. Conducts regular managed application service health checkpoints with the customer to ensure that customers are achieving their desired outcomes. Provides expertise and may be certified in ITIL processes to manage customer service delivery and support. Provides relevant input and feedback about products, performance, costs and customer experience on a regular basis to ensure continual service improvement and to inform renewal contracts. Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals.  Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do. Required qualifications Excellent communication skills in Portuguese and English Bachelor's degree in IT related field Understanding of Information Technology Infrastructure Library (ITIL) processes and principles Aptitude to learn and understand Extract,

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