Customer support group lead
Há 3 dias
We are a highly-regarded, high-tech unicorn company; we have been making a positive impact globally since 2013 by harnessing the power of innovative mobile technologies. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to be a part of a team that is changing the lives of millions for the betterWe're looking for aCustomer Support Group Leadto manage a team of up to 20 support agents and drive daily performance across CSAT, SLA, AHT, QA, and productivity. This role owns team KPIs, runs daily operations, and leads continuous improvement initiatives.What you will do:Manage day-to-day team operations: attendance, adherence, shifts, and handoversRun daily stand-ups and assign prioritiesMonitor KPIs in real time and trigger corrective actionsAnalyze escalations and repeat contacts; implement improvementsReport shift performance and communicate product/policy updatesCoach team members and support onboardingEnsure policy, data privacy, and compliance standardsWhat we expect from you:2–4 years in Customer Support/Contact Center or Operations1–2 years in a senior agent, coordinator, or team lead roleExperience managing around 20 agents with direct KPI ownershipStrong data and KPI analysis skills; comfortable with dashboardsExperience with CRM/ticketing tools and Google Sheets/ExcelEnglish + regional languageNice to Have:BPO, e-commerce, fintech, logistics, or ride-hailing backgroundQA/WFM knowledge; basic SQL experienceWe offer:Be part of a growing and innovative company with a unique approach to ride-hailingEnjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valuedHave the opportunity to make a significant impact on the company and the industry as a wholeGrow your skills and experience through challenging and rewarding work, with opportunities for advancement as the company expandsCompetitive salaryMedical insuranceDental insuranceLife insuranceFood and transportation allowanceOpportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company
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LATAM Customer Success Manager
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Brasil Prometheus Group Tempo inteiroAbout Prometheus Group Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will...
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LATAM Customer Success Manager
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Brasil Prometheus Group Tempo inteiroAbout Prometheus Group Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will...
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Brasil EverHelp Tempo inteiroEver Help is part of the Genesis ecosystem — an international full-service IT company. More than 1,500 people in five countries create products for over 200 million monthly users. Genesis is one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe, with an ecosystem that includes over 15 companies and an investment fund....
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Customer Support Team Lead
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Brasil EverHelp Tempo inteiroEverHelp is part of the Genesis ecosystem — an international full-service IT company. More than 1,500 people in five countries create products for over 200 million monthly users. Genesis is one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe, with an ecosystem that includes over 15 companies and an investment fund....
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Customer Support Team Lead
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Brasil EverHelp Tempo inteiroEverHelp is part of the Genesis ecosystem — an international full-service IT company. More than 1,500 people in five countries create products for over 200 million monthly users. Genesis is one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe, with an ecosystem that includes over 15 companies and an investment fund....
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Customer Support Consultant
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Brasil SupportYourApp Tempo inteiroWho are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...
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Customer Support Specialist
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Brasil EverHelp Tempo inteiroGenesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund. EverHelp is a company in the...
