Customer Care Analyst
Há 2 dias
Customer Care Analyst Company: Rieke do Brasil Embalagens Ltda. Primary Location: Avenida Juvenal Arantes, nº 2500, Galpão 19, Condo, Jundiai, Sao Paolo BRA Employment Type: Salaried | Full-Time Function: Customer Service Equal Opportunity Employer Minorities/Women/Veterans/Disabled Main Duties & Responsibilities PositionSummary: This role is responsible for resolving inquiries, processing orders, managing complaints, and ensuring a positive customer experience in alignment with company standards. The Customer Care Specialist works closely with internal teams such as sales, logistics, and technical support to address customer needs efficiently and accurately. With a strong focus on empathy, problem-solving, and communication, this role contributes to customer satisfaction, retention, and brand loyalty. Primary Duties and Responsibilities: Analyze orders until delivery of goods to ensure the efficiency and effectiveness of the sales cycle. Provide after-sales support in responding to customer complaints. Monitor service level indicators and develops solutions in relationship processes and procedures. Manage complaints and non-conformities in orders. Inform customers about the expected arrival time of orders.Monitor customer satisfaction.Support the sales team. Monitor and analyze performance indicators, defining plans, together with the team.Analyze and filter information.Analyze documents and correspondence.To check invoices and receipts.Participate in mandatory training for the integrated management system.Perform other tasks for the development of the sector's activities, inherent to their function.Perform other tasks for the development of sector activities, inherent to their role. Qualifications Essential Degree in Business Administration and related coursesMinimum 2 years' experience as a customer care coordinatorExpertise in materials planning,Experience in general administration, payments and receivablesKnowledge of ISO9001:2015, ISO14001:2018 and ISO45001:208 standardsCustomer Relationship Management CoursesUse of advanced Office packageKnowledge of plastic industriesFluent in English
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Sales Application Analyst
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Jundiaí, Brasil SWEP Tempo inteiroJoin to apply for the Sales Application Analyst role at SWEP 2 days ago Be among the first 25 applicants Join to apply for the Sales Application Analyst role at SWEP At SWEP, we believe our future rest on give more energy than we take – to our planet and to our people.As the world´s leading supplier of efficient heat transfer technology, we are driving...
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Sales Application Analyst
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Jundiaí, Brasil Dover Tempo inteiroAt SWEP, we believe our future depends on giving more energy than we take – to our planet and to our people. As the world's leading supplier of efficient heat transfer technology, we are driving the transition to sustainable energy usage in heat transfer. We are dedicated to creating more from less energy, material, and space. For us at SWEP, it's more...
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Jundiaí, Brasil Swep Tempo inteiroAt SWEP, we believe our future rest on give more energy than we take – to our planet and to our people.As the world ´s leading supplier of efficient heat transfer technology, we are driving the conversion to sustainable energy usage in heat transfer.We are dedicated to constantly creating more from less energy, material, and space.For us at SWEP, it's...
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Quality Control Analyst
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Quality Control Analyst
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Jundiaí, Brasil Ruhrpumpen Tempo inteiroWorking at Ruhrpumpen means being part of a team that values innovation, dynamism, and creativity. Join our team, experience making a difference and build your career! As Quality Control Analyst you will guarantee and assure that company’s products (hydraulic components and systems) and the materials used in manufacturing them meet the required standards,...
