Solutions Engineer

Há 2 dias

Sete Lagoas, Brasil Yuna.io Tempo inteiro

Location: Remote (North America) Type: Full-time About Yuna Yuna is the number one AI for mental health. We provide 24/7 unlimited support for employees worldwide. We're focused on the U.S. market and work with large enterprise customers to roll out Yuna as a core employee benefit. We're a remote-first, venture-backed team with a high bar for excellence. We move fast, say it like it is, and care deeply about what we're building. About the Role We're hiring our first Solutions Engineer to build the implementation layer between Sales, Customer Success, and our product. This is not a traditional "sales engineer" role. You will ship production code, build internal tooling, and automate the workflows that turn messy enterprise enrollment data into clean, reliable employee access. Your core mission is data validity and member access correctness. When a customer (or partner) sends eligibility or enrollment data, it should reliably result in the right employees being able to activate and use Yuna, with clear visibility into exceptions and near-zero manual cleanup. This role supports two motions: direct employer customers and channel/partner distribution. It is not heavily customer-facing, but you will join technical calls when needed to unblock onboarding, integrations, and data flow questions. What You'll Do You'll build the implementation and automation layer that turns partner/customer data into correct employee access and clean operations. Core responsibilities: Build and own customer/partner data pipelines You'll set up and maintain file- and API-based data feeds (SFTP, CSV/JSON, occasional EDI-style formats), including parsing, mapping, validation, dedupe, reconciliation, backfills, and auditability. Data validity and exception handling You'll define validation rules, produce clear error reasons, and build the workflows that let ops teams resolve issues fast. You'll own retries, idempotency, and "boring reliability." Internal tools (Retool-first) You'll build internal dashboards and workflows used daily by Sales and Customer Success: onboarding checklists, cohort/change tracking, exception queues, rollout status, and integration health. Automation across GTM systems You'll automate operational work across HubSpot and internal systems (workflows, enrichment, routing, alerts). You'll also build lightweight tools like Slack bots / forms that reduce friction and improve data quality. Occasional technical calls You'll join customer/partner calls when needed to unblock onboarding (data format,

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