Associate Software Support Technician

2 semanas atrás

Brooklin Novo, Brasil ResMed Tempo inteiro

Resmed is the industry leader in providing innovative products and services that improve the lives of millions of people worldwide who have respiratory disorders. We are looking for key individuals to help support the customer and patient experience. If you think you have what it takes, read on. Who Are We Looking For Resmed is seeking an “Associate Software Support Technician” to handle a high volume of inbound contacts (calls, email, chat, cases) from internal, external customers, patients and business partners for Latin America focusing on software support, device support, and general customer education. This position will service as a frontline point of contact for newly reported technical concerns. Responsibilities Handle high volume of customer reported technical concerns to ensure first contact resolution by utilizing set department/company policies and procedures. Respond to patient requests and provide proper post-interaction documentation. Suggest and implement changes that are needed to move the department in a positive direction. Respond to and resolve all customer issues in a timely manner including the escalation of issues as they arise. Most work with customers is done via e-mail. Other duties as assigned. Requirements, Education and/or Experience: Experience with Microsoft Programs (Word, Excel, Outlook, Internet Explorer/Microsoft Edge). Intermediary PC Skills. Effective phone and email communicating skills. Great speaker and interpersonal relationship development. Language Skills: Fluent Portuguese, Fluent English and Advanced Spanish. Other qualifications: Ability to quickly learn new technologies in a dynamic environment. Strong analytical and problem-solving skills. Accurately assess critical factors for success and mitigate risk on deliverables. Proactively share technical knowledge and best practices with team members. Possess excellent written and verbal skills. Articulate ideas and thoughts clearly and easily. Interact well with team leaders, peers, junior staff and other managers at various positions. Able to demonstrate ability to work with customers on the phone and on meetings. Able to demonstrate ability to work well under pressure and as a team. Ability to demonstrate proficiency with software and hardware troubleshooting skills. Able to demonstrate ability to gather information and resolve customer issues. Reasoning ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Resmed is an Equal Opportunity Employer – Minority/ Female/ Disability/ Veterans Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now We commit to respond to every applicant.

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