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About the Project We are a Business Intelligence platform enabling customers to connect multiple data sources into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. About Role: As a Technical Solutions Engineer, you will work with leading enterprise organizations and startups to realize the power of data analytics. Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program. Our team employs best-in-breed tools along with processes co-authored or directly influenced by our team. We believe in the power of great customer experience, and happy customers result from having happy teams helping them. Required skills: Proven hands-on experience supporting a software platform/product in a customer-facing B2B environment. Ability to communicate complex technical concepts in a clear, concise, and professional manner. Hands-on experience with Linux operating systems (Debian and RHEL-based), including package management, service management, log analysis, file permissions, user and process management, and troubleshooting system resources (CPU, memory, disk, I/O). Basic networking knowledge, including OSI,DNS, TCP/IP, SSL/TLS, subnets, routing, and firewall concepts, with ability to troubleshoot using tools like ping, traceroute, curl, or netstat. Nice to have: Knowledge of Python or scripting languages such as Bash is a plus. Experience with SQL and NoSQL databases is an advantage. Familiarity with REST APIs is an advantage. About you: You have a data-driven, analytical mindset with excellent problem-solving skills. You are detail-oriented, with the ability to prioritize, multitask, and meet deadlines. You demonstrate a proven ability to stay motivated and work effectively both independently and as part of a team. You bring a proactive passion for supporting and helping others. You have a strong desire to learn, grow, and contribute to the company's core values of collaboration and service. You possess excellent English communication, listening, and writing skills. You possess a strong sense towards customer sentiment and adapt your communication style accordingly. Scope of work: You will handle customer questions and issues by combining business acumen with technical assessment skills. You will work closely with Senior team members to develop your skills and technical expertise within specific areas of the product. You will partner with Customer Success Managers and Product to recognize trends in customer feedback and translate customer needs into a better overall product.
