Customer Success Executive

Há 3 horas

São Paulo, Brasil Darwin AI Tempo inteiro

We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI tools to help clients maximize their success with our platform. As a Customer Success Executive, You will play a critical role in helping our clients achieve their desired outcomes by driving adoption and preventing churn. You will be the key contact for our customers, providing ongoing support and proactive solutions to help them grow their business using Darwin AI. In this role, you will: Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions. Conduct Monthly Business Reviews (MBRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement. Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions. Actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention. Conduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools. Analyze customer feedback and usage data to identify trends, insights, and areas of improvement. Work closely with Customer Support, Product and Engineering teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements. Maintain accurate records of customer interactions and progress using Planhat and other CRM tools. Requirements Proven experience in Customer Success,

  • Customer Success Executive

    3 semanas atrás

    São Paulo, Brasil Darwin AI Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. Overview We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building...

  • Customer Success Executive

    1 semana atrás

    São Paulo, Brasil Darwin Ai Tempo inteiro

    We are looking for a passionate and proactive individual to join our Customer Success team.A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI.This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI...

  • Customer Success Executive

    Há 7 dias

    São Paulo, Brasil Darwin AI Tempo inteiro

    **We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and...

  • Customer Success Executive

    Há 2 dias

    São Paulo, Brasil Infobip Tempo inteiro

    Working at Infobip means being part of something truly global.With + offices across six continents, we're not just building technology — we're shaping how more than % of the world connects and communicates.As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform.But it's not just what we do, it's...

  • Customer Success Executive

    Há 3 horas

    São Paulo, São Paulo, Brasil Infobip Tempo inteiro R$40.000 - R$80.000 por ano

    Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology — we're shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do,...

  • Senior Customer Success Executive

    2 semanas atrás

    São Paulo, SP, Brasil Red Hat, Inc. Tempo inteiro

    About the job: The Customer Success Executive is responsible for orchestrating customer success plan initiatives and associated technical engagements designed to ensure customers successfully adopt Red Hat products and platforms. You will work with select customers to understand the customer’s overall portfolio, technical and business priorities, and...

  • Senior Customer Success Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil vaga para Senior Customer Success Analyst na Jusbrasil Tempo inteiro R$80.000 - R$120.000 por ano

    Sobre o Jusbrasil Transformar o sistema de Justiça com tecnologia não é um desafio trivial. Por isso, o Jusbrasil se posiciona como uma empresa AI-first, que utiliza IA Generativa, dados massivos e engenharia de ponta para resolver problemas complexos e criar impacto real em escala.Estamos vivendo um ponto de virada: a revolução da GenAI está...

  • Analista de customer success senior

    1 semana atrás

    São Paulo, Brasil Netvagas Tempo inteiro

    Vaga para Analista de Customer Success Sênior Descrição Estamos em busca de um Analista de Customer Success Sr para se juntar ao nosso time. O profissional será responsável por garantir a satisfação dos clientes, identificar oportunidades melhorias/ venda de serviços e produtos e garantir a fidelização dos clientes. Responsabilidades - Conduzir...

  • Head de Customer Success

    2 semanas atrás

    São Paulo, SP, Brasil Evollo Tempo inteiro

    **Faça a Diferença como Head de Customer Success na Evollo** Na Evollo, transformamos dados de interações em insights estratégicos que impulsionam a evolução dos negócios e aprimoram a experiência dos clientes. Estamos em busca de um **Head de Customer Success** com forte experiência em gerenciamento de projetos, análise de interações e...

  • Customer Success

    1 semana atrás

    Sao Paulo, Brasil MaxSearch Tempo inteiro

    Vaga de Customer Success para atuar em empresa movida pela tecnologia e inovação, com propósito de melhorar continuamente a saúde e bem-estar. **Responsabilidades e atribuições** - Desenvolver e manter o relacionamento com clientes, garantindo o sucesso do mesmo ao longo do ciclo; - Monitorar a carteira de clientes de forma pró ativa; - Gestão de...