Customer Success Manager

2 semanas atrás

juazeiro do norte, Brasil HireUA Tempo inteiro

Position:Client Success Manager Hours:Full-Time (40 hours/week) Time Zone:ESTOverview:Our client is looking for a Client Success Manager to own relationships with agency clients, primarily chiropractic, dental, and medspa clinics. You’ll be their main point of contact, ensuring campaigns drive real results and clients stay informed, confident, and happy.This role blends client communication, data-driven performance management, and coordination with internal teams to keep everything running smoothly, from onboarding to ongoing optimization.What You’ll Do:Daily Client Communication: Be the main point of contact for each clinic client. Communicate daily via calls, emails, and texts, keeping clients informed before they have to ask. Provide clear updates on campaign performance, next steps, and upcoming improvements. Build trust through responsiveness, proactivity, and transparency.Client Onboarding: Lead new clients through setup: ensuring tracking, GoHighLevel, and campaigns are properly configured. Set expectations around timelines, deliverables, and what strong performance looks like. Ensure a smooth and confident start to each new client relationship.Monitor & Troubleshoot Campaigns: Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate. Identify drops or issues early (e.g., “show rate dropped 20% this week”) and diagnose potential causes. Suggest actionable fixes: whether it’s a follow-up tweak, schedule adjustment, or new messaging.Coordinate with Delivery Teams: Communicate findings and improvement plans to the right team members (media buyers, appointment setters, etc.). Ensure changes are executed effectively and followed through. Bridge the gap between performance data and hands-on execution.What You’ll Own: Client performance metrics (leads, bookings, show %, close %). Client satisfaction, retention, and renewal rates. Proactive, fast communication and problem-solving. Strategic understanding of marketing and sales processes, connecting data insights to business outcomes.What We’re Looking For: Previous experience in sales or lead generation. Strong communication and organizational skills. Ability to interpret data and turn insights into clear actions. A proactive, solution-oriented mindset. Comfort working with multiple clients and priorities in a fast-paced environment. A team player who collaborates well across departments.

  • Customer Success Manager

    1 dia atrás

    Alvorada, Rio Grande do Sul, Brasil 5e4d9152-e072-4eb5-9fa7-9c6801b035c0 Tempo inteiro US$60.000 - US$120.000 por ano

    TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hireCustomer Success Managersto join our growing Customer Success team in North America.As aCustomer Success Manager, you'll manage...

  • Customer Success Júnior

    Há 7 dias

    juazeiro do norte, Brasil Pen Tempo inteiro

    Cargo: Customer Success Júnior Local de trabalho:Avenida Cauaxi, 350 - Alphaville - Barueri, SP ⏰Jornada:Período Integral Contratação:PJ Salário:(A combinar)Sobre a Pen A Pen é uma assessoria de marketing especializada no mercado de tecnologia, com foco total em performance e geração de demanda qualificada. Atuamos com mídia paga (Google Ads e...

  • LATAM Customer Success Manager

    Há 2 dias

    Índio do Brasil Prometheus Group Tempo inteiro

    About Prometheus Group Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will...

  • LATAM Customer Success Manager

    Há 2 dias

    Índio do Brasil Prometheus Group Tempo inteiro

    About Prometheus GroupPrometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will...

  • Customer Success Specialist

    4 semanas atrás

    Índio do Brasil JoomPulse Tempo inteiro

    Joom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make...

  • Customer Success Analyst

    Há 6 dias

    Índio do Brasil EasyHub Tempo inteiro

    Customer Success Analyst Location: Remote, Brazil Work Schedule: Monday to Friday, with bi-weekly weekend on-call rotations Department: Customer Success Reports To: Customer Success Manager Job Type: Full-time Base Salary Range: R$4.000 – R$6.000 BRL / month Additional Payment for Weekend On-CallWho We AreEasyHub is a tech-driven startup transforming...

  • Customer Success Manager

    2 semanas atrás

    Índio do Brasil Marketing Ninjas Tempo inteiro

    About Us Marketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies...

  • Customer Success Manager

    3 semanas atrás

    Índio do Brasil Magentrix Partner Management & Customer Management Tempo inteiro

    About Magentrix Magentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes. Role Overview We're hiring a...

  • Customer Success Manager

    Há 4 dias

    São Bernardo do Campo, Brasil Marketing Ninjas Tempo inteiro

    About Us Marketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies...

  • Customer Success Manager

    2 semanas atrás

    Índio do Brasil HireUA Tempo inteiro

    Position: Client Success Manager Hours: Full-Time (40 hours/week) Time Zone: EST Overview: Our client is looking for a Client Success Manager to own relationships with agency clients, primarily chiropractic, dental, and medspa clinics. You'll be their main point of contact, ensuring campaigns drive real results and clients stay informed, confident, and...