sap CPI consultant II
Há 12 horas
Job Description Details: SAP CPI Consultant - Application Management Services (AMS) Support Role Overview The SAP CPI Consultant (AMS Support) will be responsible for providing Level 2/3 support for SAP Cloud Platform Integration (CPI) interfaces across the client's landscape. This role is crucial for ensuring the high availability, performance, and stability of mission-critical business integrations between SAP and non-SAP systems. The consultant must have a strong blend of technical expertise in SAP CPI and adherence to IT Service Management (ITSM) best practices. Key Responsibilities Incident and Problem Management Incident Resolution: Provide expert-level troubleshooting, analysis, and resolution of incidents related to SAP CPI interfaces, integration flows (iFlows), and connectivity issues within agreed-upon Service Level Agreements (SLAs ). Root Cause Analysis (RCA): Perform in-depth RCA for recurring or critical incidents to identify underlying problems, propose permanent fixes, and implement preventative measures to ensure system stability. Ticket Management: Manage the full lifecycle of support tickets (Incidents, Service Requests, Problems) using IT Service Management tools (e.g., SAP SolMan, ServiceNow). Interface Monitoring: Proactively monitor and manage the health of CPI integrations using the CPI monitoring tools, SAP Cloud ALM, or external monitoring solutions to ensure seamless data exchange. Maintenance and Change Management Minor Enhancements: Implement minor changes, bug fixes, and continuous improvement initiatives for existing iFlows, mappings, and configurations. Deployment and Transport: Manage the transport of CPI artifacts (iFlows, value mappings, security artifacts) across tenants (DEV, QA, PROD) following established Change Management processes. Documentation: Maintain and update technical documentation, knowledge articles, run books, and interface landscape diagrams to ensure knowledge
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