Technical Services Manager

About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. To learn more about how we can supercharge progress for you, visit Your role and responsabilities: Be the primary technical contact for customers, guiding them through their SAP journey. Lead technical discussions, manage escalations, and ensure seamless delivery of ECS services. Support SAP S/4HANA conversions, migrations, and upgrades with deep technical expertise. Collaborate with Client Delivery Managers, Product Leads, and Architects to shape long-term service plans. Drive innovation adoption, capacity planning, and landscape optimization. Provide hands-on support during critical cutovers and IT situations Requirements and Qualifications: Experience in SAP Basis & infrastructure Hands-on experience in SAP Migration and/or Upgrade projects. Knowledge of Hyperscalers (Azure, AWS, GCP). Experience with SAP RISE Migration and Enterprise Cloud Services is a plus. Certifications in SAP Migration or Upgrade (ZDO method) are highly valued. Willingness to support weekend cutovers when needed. Expertise in SAP NetWeaver, high availability/disaster recovery architecture. Familiarity with SAP cloud integrations (SCP, Ariba, SuccessFactors). Strong problem-solving mindset with a focus on preventing downtime. Advanced English. Please, submit resumé in English. Why choose us? We are one of the largest and fastest growing technology companies in the world, with offices in over 60 countries and 224,000 employees Our company is extremely diverse with 165 nationalities represented We offer the opportunity to work with colleagues from all over the world We offer a virtual-first work environment, promoting a good integration between your work and personal life, with real flexibility We are committed to your growth, offering learning and career development opportunities at all levels to help you find your unique brilliance. We offer comprehensive benefits to all employees We are certified as a "Great Place to Work" and "Top Employer" in 17 countries, and recognized as a "Top Employer" in Brazil specifically, offering a positive work environment that values employee recognition and respect Equality & Opportunity for All Representing 165 nationalities worldwide, we are proud to be an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, religion, sex, color, age, national origin, pregnancy, sexual orientation, disability or genetic information, or any other protected classification, in accordance with federal, state and/or local laws