Senior CISCO Engineer

2 semanas atrás

Quatro Barras, Brasil New Era Technology Tempo inteiro

We are seeking a Senior Unified Communications Engineer with deep expertise in enterprise voice and telephony , who can lead and support the transition from Cisco on-premises UC environments to Microsoft Teams Phone and modern CCaaS platforms . This is a hands-on senior engineering role focused on design, migration, and Tier 3 support , working in a global enterprise environment across EMEA, US, and APAC. Required 7+ years of experience in Unified Communications / Enterprise Voice . Strong hands-on experience with: Microsoft Teams Phone Cisco Voice (CUCM, SIP)Solid understanding of telephony fundamentals and SIP-based architectures . Experience supporting or implementing cloud-based telephony solutions . Fluent English (spoken and written)– mandatory. Nice to Have Experience with Oracle SBC , Avaya, or similar platforms. Exposure to Contact Center solutions (Cisco UCCE, Five9, NICE CXone). Experience working in large enterprise or global environments . What You'll Do Microsoft Teams Phone & Cloud Telephony Design, implement, and support Microsoft Teams Phone solutions. Lead and support Direct Routing, Operator Connect, and Calling Plans . Integrate Teams Phone with SBCs and telecom providers . Enterprise Voice & Cisco UC Support and maintain Cisco on-premises voice infrastructure , including: Cisco Call Manager (CUCM)SIP Trunking Provide Tier 3 / engineering-level support for complex voice issues. Contact Center & CCaaS Support migrations of Contact Center platforms: From Cisco UCCE / Five9To NICE CXone CCaaS Ensure stable SIP connectivity between telephony and CCaaS platforms. Migration & Global Rollouts Execute telephony migration plans with minimal service disruption. Support global go-live events and post-migration stabilization. Collaborate with regional engineering teams and vendors worldwide. Join UsWork on enterprise-scale UC and telephony transformations . Gain deep exposure to Teams Phone and CCaaS modernization . Collaborate with global teams and leading technology partners. Play a key role in high-visibility, business-critical projects We offer: GROSS Salary in BRL under CLT Job offer - Full time Job + Benefits + 100% Remote. Don't hesitate and share your updated resume in English with us so we can review it and have the pleasure to discuss it in more detail. .

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