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Come to one of the biggest IT Services companies in the world Here you can transform your careerWhy to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for Twilio Developer who wants to learn and transform his career. In this role you will: Having 4 Plus Years of IT experience and all-around Contact Center Technology. Hands on Experience on Contact Center and Five9 cloud contact center. Aware of IVR flows, Five9 platform to manage inbound and outbound communication. Handling and troubleshooting issues related to Five9/Clearview/Virtual Observer/Verint. Hands on experience for Rule Configuration and Workflow creation / Modifications. And much better if you stand out for: Writing technical / Process specifications and design documents Excellent problem solving, debugging and performance tuning skills Should have experience in production support Good verbal and written communication skill Ability to drive the meeting with customers/vendors Key Responsibilities: Handling and troubleshooting issues related to Five9/ Clearview. Always ready to help and mentor to junior team members Manage regular onshore, offshore connect and Client Status meetings Prepare and share Project status report on regular basis Able to analyze and propose solutions for compliance issues and deviations Able to manage multiple priorities, projects, deliverables, and stakeholders Resolving the Incidents and Catalog task assigned under Service Now. Working and troubleshooting projects assigned under Jira. Regular meeting with Client, Business and Technical Architects to understand the business requirement, designing the solution with no negative impact on existing functionality. Understand the business requirements and document it in efficient manner, so during the development phase Task can executed smoothly Ready to cross leverage in other technology if project demands Key Words: Experience in the pharmaceutical or healthcare sector Working knowledge of IT security and data compliance standards. >>>>>What do we offer? TCS Benefits – Brazil: Health insurance Dental Plan Life insurance Transportation vouchers Meal/Food Voucher Childcare assistance Gympass TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates Partnership with SESC Reimbursement of Certifications Free TCS Learning Portal – Online courses and live training International experience opportunity Discount Partnership with Universities and Language Schools Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire TCS Gems – Recognition for performance Xcelerate – Free Mentoring Career Platform Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process. At Tata Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person. Our motto is Inclusion without exception. At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer#Buildingonbelief RGS -
