Escalation Manager
Há 5 dias
Job DescriptionYour Career The Escalation Manager position is a strategic, high-visibility role that provides the highest level of escalation for customer issues that are jeopardizing the Palo Alto Networks business relationship and/or sales opportunities with key customers. The Escalation Manager will lead and manage the resolution of customers' critical issues by forming and leading an interdepartmental, cross-functional, and geographically dispersed Palo Alto Networks virtual team which are formed based on the customer and escalation needs. In leading the virtual team, the escalations Manager will liaise with and work across various Palo Alto Networks functional organizations and business units, and with all levels of the company; from Support, Sales, Product management, and development engineers to management and corporate executives. Your Impact Escalation LeadershipOwnership for driving progress and resolution of customers' critical issues Drive clear intake, scope, priority, exit criteria and end to end process to achieve streamlined escalation resolution Drive global consistency across portfolio and customers Maintain and improve procedures for customer and field personnel for escalation handling Handle direct customer leadership and technical audiences as appropriate Expedite ResolutionEngage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical
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Escalation Manager
Há 7 dias
são paulo, Brasil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Escalation Manager
1 semana atrás
São Paulo, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Escalation Manager
Há 6 dias
São Paulo, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Escalation Manager
2 semanas atrás
São Paulo, Brasil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Escalation Manager
Há 7 dias
São Paulo, Brasil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Escalation Manager
1 semana atrás
São Paulo, Brasil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Escalation Manager
Há 4 dias
São Paulo, Brasil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Escalation Manager
Há 4 dias
São Paulo, Brasil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Escalation Manager
2 semanas atrás
São Paulo, Brasil Palo Alto Networks Tempo inteiroCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done,...
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Escalation Manager
Há 2 dias
São Paulo, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
