Customer Service Representative

1 dia atrás

Joinville, Santa Catarina, Brasil beBeeCustomer Tempo inteiro R$50.000 - R$70.000

Earth Observation Opportunity

We are seeking a Customer Excellence Specialist for the LATAM region.

This role requires proactive problem-solving and handling various scenarios independently.

  • Oversee the entire order process, prepare feasibility studies, and ensure customer requirements are met.
  • Plan satellite resources for capturing SAR images, perform image quality control, and maintain high standards.
  • Resolve customer inquiries, collaborate with cross-functional teams, and serve as a vital interface between clients and ICEYE.
  • Contribute to enhancing existing processes, report on key performance metrics, and anomalies.

Requirements:

  • Bachelor's degree in Geography, Remote sensing, Aerospace, or related field.
  • Proven experience in customer excellence or account management roles.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.

Benefits:

  • A dynamic Earth Observation environment with a scale-up approach.
  • An independent role with a supportive and diverse work environment.
  • Time for self-development, research, training, conferences, or certification schemes.

What We Offer:

Our team consists of experts from various disciplines who strive for excellence in everything we do.

At our company, diversity is cherished and valued. Every voice is heard and celebrated, promoting innovation and creativity through diverse perspectives.

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