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Operations Manager

2 meses atrás

São Paulo, São Paulo, Brasil SkillOnNet Tempo inteiro
Job Title: Operations Manager

We are seeking a highly skilled Operations Manager to join our team at SkillOnNet. As a key member of our organization, you will be responsible for setting up, managing, and leading a team to drive growth and excellence in our service and operations functions.

Key Responsibilities:
  • Develop and maintain a high-performance Operation centre, including recruitment, training, and workflow processes.
  • Effectively manage team performance and workload related to Customer Support and Risk/Compliance responsibilities.
  • Troubleshoot, assist, and handle customer enquiries in a timely manner.
  • Conduct KYC verifications and daily risk processes to identify, manage, and report suspicious/fraudulent activity.
  • Monitor Operation functional KPIs, analyze daily service delivery, and provide periodic reporting to higher management stakeholders.
Requirements:
  • Minimum 3-5 years of Operation/Customer Service Management experience in eCommerce/iGaming sectors.
  • High advantage for iGaming Experience.
  • Understanding of customer relationship management theory and practice.
  • Excellent communication skills, written and verbal English, highly organized, and methodical.
  • Ability to function as a self-starter with an emphasis on getting things done.
  • Must be able to work under pressure in a fast-paced environment.
  • Ability to problem solve and adapt to changing business requirements.
  • Experience in recruitment and training.
  • Strong interpersonal skills with the ability to build relationships across departments and remote offices.
What We Offer:
  • Excellent work environment.
  • Attractive salary package.
  • Casual Dress Code.
  • A chance to advance professionally inside one of the world's largest iGaming organizations.