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The Content Writer is responsible for creating self-service tutorials, monitoring feedback, and producing reports on results achieved.
Key Responsibilities:- Collaborate with the team to create best experiences for customers and support agents.
- Capture screenshots and create tutorial steps.
- Ensure consistency in text styles, source images, and content tone.
- Communicate complex ideas clearly and concisely.
- Perform adjustments and publish content with the internal technical team.
- Research technology industry trends to bring improvements and new opportunities.
- Conduct monthly analyses of comments and ratings to identify improvements.
- Analyze content data and create a report with qualitative analysis.
- Previous experience as a technical writer or content writer.
- Ability to create tutorials, FAQs, manuals, or product documentation.
- Corporate communication skills for client interactions and presenting results.
- Experience with digital content metrics and ability to evaluate knowledge content.
- Excellent writing skills in English with clarity, objectivity, and accessible language.
- Proficiency in content creation software, tutorial tools, and online content platforms.
- Skill in identifying improvements based on data and feedback.
- Fluent in written and spoken English (C1 level minimum).
We are a global leader in customer experience. Our innovative CX solutions, technology, and expertise support operational needs for our clients and deliver seamless experiences to customers in moments that matter.
