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Brazilian Sportsbook Operations Lead
3 semanas atrás
We are seeking an accomplished Sports Operations Manager to spearhead the management of our Sportsbook product offerings and campaigns in Porto Alegre, Brazil. This role will play a strategic part in ensuring a premier customer experience tailored to the Brazilian market.
Key Responsibilities- Lead the seamless operation of our Sportsbook business on a daily basis.
- Support driving high-quality site experiences and customer journeys.
- Innovate and implement campaigns and promotions designed to retain, reactivate, and acquire our Sportsbook fans.
- Monitor Sportsbook KPIs, spotting outliers and compiling essential reports.
- Collaborate with CRM and marketing teams to craft Sportsbook campaigns that resonate and reverberate through our customer base.
- Liaise with both central teams and customer service to ensure strong communication and alignment on all marketing activities across all touchpoints.
- Manage our site content to ensure its relevancy to the sports calendar.
- Execute campaigns with precision and cultivate enticing bonus schemes.
- Navigate our competitive stance, manage site content, and amplify promotions across various screens.
- Engage with our local team to ensure our customers receive communication, offers, and experiences that surpass expectations.
- Deep dive into Client Management, analysing customer patterns with a keen eye.
- Support with Risk Management, observing and responding to any situation with a strategist's mind.
