IT Business Solutions Manager

1 semana atrás

São Paulo, São Paulo, Brasil beBeeCybersecurity Tempo inteiro R$120.000 - R$170.000

Role Overview:

Kaspersky is a leading cybersecurity company with 27 years of experience protecting individuals and corporate clients from cyber threats.

We are looking for skilled professionals to join our team as Technical Account Managers.

The role focuses on establishing and maintaining strong working relationships with designated client contacts while ensuring the proper maintenance and effective utilisation of Kaspersky products within enterprise environments.

Key Responsibilities:
  • Manage customer requests: Ensure timely and efficient issue resolution;
  • Deliver premium support: Focus on incident resolution and product/service renewal to ensure customer satisfaction;
  • Maintain compliance: Ensure adherence to contractually documented Maintenance Service Agreements;
  • Conduct onsite visits: Regular visits to maintain engagement and address issues proactively for Enterprise customers;
  • Follow processes: Maintain organisational visibility of customer issues/requests through documented procedures;
  • Facilitate communication: Manage escalations requiring fixes or feature requests between customers, product experts, and development teams;
  • Collaborate with clients: Assess their IT business needs, requirements, and challenges;
  • Plan technical solutions: Develop and test architectures meeting client needs;
  • Analyse customer requirements: Diagnose product/system issues through end-user consultation;
  • Advocate for customers: Advocate for required fixes or feature requests;
  • Provide work reports: Deliver consultative knowledge transfer and documentation to clients;
  • Update product documentation: Share customer feedback/feature requests with product managers;
  • Deliver professional services: Provide Kaspersky Professional Services upon request.

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