Deployment Specialist

4 semanas atrás

Brasília, Distrito Federal, Brasil RADCOM Tempo inteiro
Job Title: Deployment Engineer

At RADCOM, we are seeking a highly skilled Deployment Engineer to join our team. As a key member of our growing company, you will play a critical role in the integration and implementation of our cloud-native, network intelligence solutions for telecom operators transitioning to 5G.

Key Responsibilities:
  • Collaborate with internal resources, including Project Management, Engineering, Professional Services, Product Management, and System Architects to drive the integration process forward.
  • Enable the solution in the lab, troubleshoot any issues during integration, and stay actively involved during the production phase as new features and versions are released.
  • Take an active role in defining and executing test plans, writing test objects, and documenting all activity and results.
  • Interact and engage with customers' personnel handling lab integration, field deployment, and operation of RADCOM's system, as well as end users, to ensure optimal usability of the RADCOM solution and the highest level of customer satisfaction.
  • Attend daily/weekly meetings with customers and RADCOM internal resources.
  • Take an active role in MOP planning, writing, testing, and execution.
  • Handle service requests and change requests, and be involved in tracking and certifying service tickets until resolution.
  • Be involved in user training and coach customer's users, operations, and lab personnel about aspects relating to RADCOM technology, solution components, or its infrastructure.
  • Support escalations and issues diagnosis.
Requirements:
  • Bachelor's degree in engineering.
  • Experience with networking and network troubleshooting.
  • Knowledge in systems including Linux, shell scripting, Kubernetes.
  • Sound knowledge, understanding, and experience in networking at all layers.
  • Experience with Virtualization environment including VMWare, Open Stack, Public Cloud, HEAT Instantiation, Orchestration.
  • Familiarity and experience with the following technologies and protocols: VoIP, SIP, RTP, Diameter, GTP, IP, DNS, GTP, 5G Wireless core, IMS core, Network Function Virtualization (NFV), Software Defined Networks (SDN), or cloud-native technologies.
  • Experience with database and analytics is an advantage.

The position requires occasional travel to the US.

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