Operational Delivery Specialist

Há 2 dias

Curitiba, Paraná, Brasil beBeeTeam Tempo inteiro R$120.000 - R$180.000
Job Overview and Responsibilities

Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. The Provisioning team is integrated in the GBS Procurement Service Line.

The incumbent will manage and develop the Provisioning Team on a day-to-day basis and will be accountable for achieving the agreed operational OPIs and KPIs.

Key Responsibilities of a Team Leader:
  • Manage the department & staff
  • Set priorities and/or plan work for a weekly or daily schedule
  • Ensure that team output is in line with applicable delivery indicators, quality, deadlines, cost and work in line with group standards (e.g. Health and Safety)
  • Organize and assess work of the team
  • Act as an expert of the domain and coach people toward accountability in terms of deliverables
  • Ensure team member development and career progression
  • Inform, train, motivate, coach all team members to facilitate their growth
  • Promote spirit of accountability, speak up to act as problem solver
  • Ensure business continuity and backups are in place
  • Ensure or perform training activities (ex: onboarding of new employees in the team)
  • Deliver operational services
  • Monitor KPIs and OPIs to ensure delivery of service in line with customer expectations
  • Analyze structural issues and collaborate with Service Owner to fix them
  • Ensure compliance with Group Internal Control, policies and audits, and perform the relevant checks
  • Ensure work instructions/operating procedures are periodically updated
  • Prepare and publish all reporting on time and with the required quality
  • Find and implement quick fix solutions for problems or escalate issues
  • Ensure appropriate follow-up by the team of all pending issues, identifying trends, recurrent issues and taking appropriate actions/contacts internally or externally to address root causes
  • Ensure continuous improvement & innovation
  • Proactively monitor Process KPIs and OPIs, analyze gaps to target performance and propose and lead performance improvement initiatives
  • Promote innovation in the team, and import new ideas and solutions from internal & external contacts
  • Collaboration across the organization and with Service Owner to maintain standardization cross fertilization, and improve automation
  • Acquire and update knowledge about rules, and adapt process to business needs
  • Maintain knowledge about process & tools, and about the Group policies and procedures
  • Collect all input from Service Line Management to develop knowledge of the team
  • Learn and share best practices in the team
  • Stay updated about customer requirements/specificities and future needs of company and customer
  • Create trusting partnership with stakeholders (internal or external)
  • Be known and recognized by BSA stakeholders
  • Take ownership and resolve escalation requests from stakeholders
  • Create, maintain and be active in networking
  • Initiate and maintain improved collaboration, across GBS/BSA organization, to accelerate improvement

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