Global Reservation Manager
3 semanas atrás
We are seeking a highly skilled Global Reservation Manager to join our team at Selina in Brazil. This is a unique opportunity to work with a dynamic and innovative company that values creativity, passion, and teamwork.
**Job Summary:**
The successful candidate will be responsible for overseeing daily correspondence, responding to inquiries and reservations, and creating and maintaining reservation records. They will also be expected to provide exceptional customer service, promote special packages and discounts, and stay informed about current promotions and local attractions.
**Key Responsibilities:**
- Oversee daily correspondence and respond to inquiries and reservations by mail, telephone, WhatsApp, Facebook, Instagram, or central reservation systems referrals.
- Create and maintain reservation records by date of arrival and alphabetical listing.
- Prepare letters of confirmation and communicate reservation information to the front desk.
- Monitor advance deposit requirements and collect or charge reservations when needed.
- Process cancellations and modifications and promptly relay this information to the front desk.
- Offer exceptional customer service by addressing inquiries, resolving concerns, and providing relevant information.
- Promote special packages, discounts, and upsell additional services to enhance the guest experience and maximize revenue.
**Requirements:**
- 1-2 years of experience in call center or hospitality industry.
- Excellent attention to small details.
- Intermediate-advanced Excel and PowerPoint Skills and other presentations tools.
- Passionate about challenges.
- Customer Service skills.
- Excellent communication skills.
- English and Spanish advanced.
**Salary:** R$ 3,500 - R$ 4,000 per month (approximately USD $800-$950).
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