Technical Support Specialist
2 semanas atrás
Key Responsibilities:
To provide high-quality technical assistance to customers from Orange Business.
- Monitor and respond to alerts and events to prevent service disruptions and business impacts to customers
- Document all support interactions in an electronic ticket system
- Conduct technical diagnostics and refer complex issues to the correct teams for resolution
- Provide timely status updates to customers in line with performance targets
- Collaborate with internal teams to ensure prompt service restoration and customer satisfaction
- Adhere to company procedures for escalations and issue resolution
- Perform other tasks as assigned by management.
Required Skills and Qualifications:
Excellent customer service skills and experience in technical support and customer-facing roles in the technology and telecommunications industry
- Strong interpersonal and communication skills, with the ability to work effectively with internal teams and external clients
- Good time management and organizational skills, with the ability to prioritize tasks and meet deadlines
- Ability to actively collaborate with team members to resolve complex issues
- Commitment to performing tasks according to pre-defined processes
- Proficient in English and Spanish language
Benefits of Working with Orange:
Orange Business offers a comprehensive benefits package, including medical, dental, and life insurance plans, meal and transportation allowances, a bonus plan, and access to employee assistance programs such as Gympass and Orange Employee Solutions
Contract Type: CDI
-
Technical Support Specialist
Há 1 mês
Rio de Janeiro, Rio de Janeiro, Brasil Wipro Tempo inteiroJob Title: Technical Support SpecialistJob Summary:The Technical Support Specialist will provide exceptional technical support to clients, resolving issues efficiently and effectively. This role requires strong problem-solving skills, attention to detail, and excellent communication skills.Key Responsibilities:Provide technical support to clients via phone,...
-
Technical Support Specialist
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil IP Four Digital Limited Tempo inteiroJob Type:Technical Support SpecialistWorking Place:OSS/IP Technical Support SpecialistKey Responsibilities:Handle network management system failures and customer requests; Deal with network changes within the network management system; Responsible for daily maintenance and inspection of the network management system, including reporting network failures
-
Technical Support Specialist
Há 1 mês
Rio de Janeiro, Rio de Janeiro, Brasil IP Four Digital Limited Tempo inteiroJob Type: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at IP Four Digital Limited. As a Technical Support Specialist, you will be responsible for handling network management system failures and customer requests, dealing with network changes within the network management system, and...
-
Technical Support Specialist
3 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Swapcard Corporation Tempo inteiroCustomer Support RoleAt Swapcard Corporation, we are looking for a highly skilled Technical Support Specialist to join our team. This role is perfect for someone who is passionate about delivering exceptional customer experiences and has a strong background in technical support.ResponsibilitiesCommunicate effectively with customers through various channels,...
-
Marine Technical Support Specialist
Há 1 mês
Rio de Janeiro, Rio de Janeiro, Brasil Sbm Offshore Tempo inteiroJob Title: Marine Technical Support SpecialistJob Summary:We are seeking a highly skilled Marine Technical Support Specialist to join our team at Sbm Offshore. The successful candidate will provide technical support and advice during inspection, maintenance, and operations of offshore equipment, ensuring compliance with Class & Statutory and Brazilian...
-
Technical Support Specialist
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil FiberHome Tempo inteiroJob Overview:As a Technical Support Engineer at FiberHome, you will be responsible for handling network management system failures and customer requests. This role requires strong technical skills and the ability to work independently in a fast-paced environment.Key Responsibilities:Resolve network management system issues and respond to customer inquiries...
-
IT Support Specialist
Há 1 mês
Rio de Janeiro, Rio de Janeiro, Brasil Sky Systems, Inc. (SkySys) Tempo inteiroJob Title: IT Support SpecialistJob Summary:We are seeking a skilled IT Support Specialist to join our team at Sky Systems, Inc. (SkySys). As an IT Support Specialist, you will be responsible for providing on-site and remote technical support to users, resolving hardware and software issues, and configuring, installing, and updating operating systems,...
-
Technical Support Specialist
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Pranam Recruiters Tempo inteiroRole OverviewWe are seeking a dedicated professional to assist customers with technical issues related to their computer systems. This role involves troubleshooting and resolving issues like Windows blue screen errors, login problems, and other system-related concerns. The ideal candidate should have excellent communication skills, a strong technical...
-
Technical Support Specialist
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil DNV Tempo inteiro**Administrative Support for DNV Classed Units**We are seeking a highly organized and detail-oriented individual to support our administrative activities, including classification and statutory tasks.**Key Responsibilities:**Implement and update administrative controls to ensure efficient operationsResearch technical requirements to support our...
-
Technical Support Specialist
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Viasat Tempo inteiroAbout ViasatWe're a global company on a mission to deliver connections that change the world. For over 35 years, we've helped shape how people, businesses, and governments communicate.What You'll DoAs a Technical Support Engineer, you'll be part of our team that tackles global challenges and creates opportunities. You'll work with our cutting-edge technology...
-
Technical Oracle PL/SQL Support Specialist
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil EXUS Ltd Tempo inteiroAre you looking for a challenging and rewarding career as a Technical Oracle PL/SQL Support Specialist? We have an exciting opportunity at EXUS Ltd, a leading provider of risk management software.About UsEXUS Ltd is a dynamic and innovative company that has been simplifying risk management software since 1989. Our Financial Suite (EFS) is trusted by...
-
Technical Support Specialist
Há 1 mês
Rio de Janeiro, Rio de Janeiro, Brasil FiberHome Tempo inteiroJob Title: Technical Support Engineer Department: Pre Sales Project Location(s): Nationwide business trip sometimes Job Type: Technical Support Engineer (OSS/IP) Working Place: Base Rio de Janeiro, Brazil Key Responsibilities: 1. Handle network management system failures and customer requests; 2. Deal with network changes within the network management...
-
IT Desktop Support Specialist
Há 1 mês
Rio de Janeiro, Rio de Janeiro, Brasil Sky Systems, Inc. (SkySys) Tempo inteiroJob Overview:Sky Systems, Inc. (SkySys) is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing on-site and remote technical support to users, resolving hardware and software issues, and configuring, installing, and updating operating systems.Key Responsibilities:Provide...
-
Technical Service Specialist
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Xinxiang Richful Lube Additive Co.,Ltd Tempo inteiroAbout Xinxiang Richful Lube Additive Co.,Ltd: We are a high-tech enterprise focused on scientific research, production, and sales of lubricant additive products. Our products are supplied globally to various regions and have been listed on the Shenzhen Stock Exchange.About the Role: As a Technical Service Specialist, you will provide comprehensive support...
-
Technical Solutions Specialist
3 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Sita Switzerland Sarl Tempo inteiro**About the Role**We're seeking a highly skilled Technical Solutions Specialist to join our team at SITA. As a key member of our Application Management team in the Americas region, you will play a crucial role in providing end-to-end support for our customers.**Key Responsibilities**Systems implementation for customers, including gathering requirements,...
-
Senior Application Support Specialist
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil EXUS Ltd Tempo inteiroAt EXUS Ltd, we're committed to simplifying risk management software. Our Financial Suite (EFS) has been trusted by risk professionals in over 32 countries worldwide. As a Senior Application Support Specialist, you'll play a key role in introducing simplicity and intelligence into business processes for our clients in the Philippines and beyond.Key...
-
Technical Sales Specialist Brazil
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil HAIMER Tempo inteiroAbout the Role:We are seeking a highly skilled Technical Sales Specialist to join our team in Brazil. As a Technical Sales Specialist, you will be responsible for selling our complex, advice-intensive products and services to qualified high-end clients in the Paraná Region, Santa Catarina, and Rio de Janeiro.Key Responsibilities:Answer technical sales calls...
-
Technical Service Specialist
3 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Xinxiang Richful Lube Additive Co.,Ltd Tempo inteiroAbout the Company:Xinxiang Richful Lube Additive Co.,Ltd has been a high-tech enterprise focused on the scientific research, production, and sales of lubricant additive products since 1996. With over 200 varieties of products, including detergents, dispersants, antioxidants, anti-wear additives, and oil packages, we offer a wide range of solutions for...
-
IT Support Specialist
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Park Place Technologies Tempo inteiroPark Place Technologies is seeking a skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing first-level technical support to end-users, troubleshooting and resolving IT issues, and collaborating with internal teams to ensure seamless service delivery.Key Responsibilities:Provide...
-
IT Support Technician Specialist
3 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil TALENTOS CONSULTORIA Tempo inteiroWe are seeking an experienced Technical IT Support Specialist to join our team at Talentos Consultoria. In this role, you will be responsible for ensuring the smooth operation of our IT systems and services. Your main tasks will be:Key ResponsibilitiesHardware and Software Support: Install, configure, and maintain hardware and software systems for our...