Patient Care Specialist
2 semanas atrás
Job Title: Infusion Patient Care Coordinator
Job Description:We are seeking a highly skilled and compassionate Infusion Patient Care Coordinator to join our team. In this vital role, you will serve as the first point of contact for patients and physicians, helping to coordinate the scheduling and delivery of home infusion medications and nursing services.
You will play a key part in supporting our care team by managing documentation, ensuring seamless communication, and assisting with clinical needs when necessary. This is a great opportunity to join a collaborative, patient-focused environment where your organizational skills and compassion truly make a difference.
Schedule Details:
- Location: On-Site
- Hours: Monday-Friday, 7:00 AM-3:30PM
Duties & Responsibilities:
- Patient Assessment & Education: Conduct initial and ongoing assessments to determine eligibility and monitor changes in patient care. Provide clear information to patients and families about the home infusion process and medication delivery.
- Scheduling & Coordination: Manage the scheduling of medication deliveries and nursing visits to ensure uninterrupted care. Maintain an accurate refill calendar and complete follow-up assessments as recommended by the pharmacist.
- Documentation & Compliance: Maintain accurate electronic records and ensure all necessary patient documentation is completed and up to date in accordance with healthcare regulations and company policies.
- Communication & Clinical Support: Serve as the liaison for patient inquiries and escalate clinical concerns to a pharmacist as needed (e.g., adverse events, status changes, or medication-related questions).
- Team Collaboration: Work closely with pharmacy and clinical teams to ensure accurate medication orders and timely delivery of necessary supplies and equipment.
- Insurance & Billing Support: Verify insurance benefits for refill patients and assist with billing-related documentation.
- Quality Assurance: Support patient satisfaction by addressing concerns promptly and helping to improve overall patient care processes.
Required Qualifications:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong sales and customer service abilities.
- Exceptional organizational skills and attention to detail.
- Effective time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving capabilities.
- Proven supervisory and leadership skills.
- Ability to prioritize tasks and delegate them appropriately.
- Ability to function well in a fast-paced and occasionally stressful environment.
- Proficient in Microsoft Office Suite or related software.
Benefits:
- Full benefits package including medical, dental, vision, life that fits your lifestyle and goals.
- Great pay and general compensation structures.
- Employee assistance program to assist with mental health, legal questions, financial counseling etc.
- Comprehensive PTO and sick leave options.
- 401k program.
- Plenty of opportunities for growth and advancement.
- Company sponsored outings and team-building events.
About Us:
We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the organization evolves.
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