Enterprise Account Executive

4 semanas atrás

São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiro

About the Role:

We're seeking a seasoned Enterprise Account Executive to drive growth and expansion within our Enterprise account base. As a key member of our sales team, you'll be responsible for building relationships, introducing innovative solutions, and growing our existing partnerships.

Key Responsibilities:

  1. Directly drive top-line revenue growth by acquiring new Enterprise customers and developing strategies to penetrate top-tier accounts.
  2. Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers, optimizing account revenue and profitability.
  3. Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships.
  4. Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.
  5. Create quarterly territory plans, developing strategies and actionable tactics to increase our market share in the Enterprise sector.
  6. Demonstrate a strong understanding of Zendesk products and align them with clients' business objectives to secure product expansion and customer satisfaction.
  7. Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue.
  8. Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.
  9. Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions.
  10. Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.
  11. Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions.
  12. Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends.

About You:

  1. BA/BS degree or equivalent experience required.
  2. Experience in cloud/software B2B sales or solution engineering, with a minimum of 8 years of experience and a proven track record of exceeding sales targets.
  3. Strong, consistent track record of achieving targets & quota achievement in 2 of the last 3 years; President's club membership is a plus.
  4. Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
  5. Experience in managing customer relationships with organizations generating revenues exceeding $2 billion.
  6. A history of successfully selling to VP and C-level executives in Enterprise accounts.
  7. Outstanding presentation, negotiation, and deal-closing abilities.
  8. Experience creating and leveraging territory and account plans.
  9. An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.
  10. Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions.
  11. Familiarity with key Sales tools such as Salesforce, Outreach, Clari, Seismic, and Looker.
  12. Ability to travel to customer locations.

About Zendesk:

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital-first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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