Network Operations Center Engineer
4 semanas atrás
We are seeking a highly skilled and detail-oriented individual to join our Network Operations Center (NOC) team at ITProtech Brazil. As a NOC Engineer, you will be responsible for the day-to-day monitoring and management of our network systems, ensuring the overall health and performance of our operations.
Key Responsibilities:
- Network Monitoring: Continuously monitor network systems, servers, and related infrastructure using advanced monitoring tools.
- Issue Identification: Identify and respond to network alerts, performance issues, and system anomalies in a timely and efficient manner.
- Troubleshooting: Perform initial troubleshooting steps to resolve network issues, including hardware and software diagnostics.
- Escalation: Escalate unresolved issues to Tier 2 or higher-level support teams according to established protocols.
- Incident Reporting: Document and report incidents, including steps taken to resolve issues and any required follow-up actions.
- Maintenance: Assist in routine maintenance tasks such as patch management, updates, and backups.
- Customer Support: Provide support to internal and external customers, addressing network-related inquiries and issues.
- Documentation: Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting steps.
Requirements:
- Education: Associate degree in Information Technology, Computer Science, or a related field is preferred. Relevant certifications (e.g., CompTIA Network+, CCNA) are also a plus.
- Technical Knowledge: Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Monitoring Tools: Familiarity with network monitoring tools (e.g., Nagios, SolarWinds, PRTG) is preferred.
- Problem-Solving: Strong analytical and troubleshooting skills.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Teamwork: Ability to work effectively in a team environment and collaborate with other IT professionals.
- Availability: Willingness to work in a 24/7 shift environment, including nights, weekends, and holidays as required.
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