RFM Consultant Leader

Job Summary:

We are seeking a highly skilled RFM Consultant Leader to join our team at Wipro. As a key member of our organization, you will be responsible for creating exceptional architectural solution design and thought leadership, enabling delivery teams to provide exceptional client engagement and satisfaction.

Key Responsibilities:

• Develop architectural solutions for new deals and major change requests in existing deals
• Create an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable
• Provide solutioning of RFPs received from clients and ensure overall design assurance
• Develop a direction to manage the portfolio of to-be-solutions, including systems, shared infrastructure services, and applications
• Analyze technology environment, enterprise specifics, and client requirements to set a collaboration solution design framework/architecture
• Provide technical leadership to the design, development, and implementation of custom solutions
• Define and understand current state solutions and identify improvements, options, and tradeoffs to define target state solutions
• Clearly articulate, document, and sell architectural targets, recommendations, and reusable patterns
• Evaluate and recommend solutions to integrate with the overall technology ecosystem
• Work closely with various IT groups to transition tasks, ensure performance, and manage issues through to resolution
• Perform detailed documentation of the architectural design and solution, mentioning all the artefacts in detail
• Validate the solution/prototype from technology, cost structure, and customer differentiation point of view
• Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem
• Collaborate with sales, program/project, consulting teams to reconcile solutions to architecture
• Track industry and application trends and relate these to planning current and future IT needs
• Provide technical and strategic input during the project planning phase in the form of technical architectural designs and recommendations
• Collaborate with all relevant parties to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture
• Identify implementation risks and potential impacts
• Enable Delivery Teams by providing optimal delivery solutions/frameworks
• Build and maintain relationships with executives, technical leaders, product owners, peer architects, and other stakeholders to become a trusted advisor
• Develops and establishes relevant technical, business process, and overall support metrics (KPI/SLA) to drive results
• Manage multiple projects and accurately report the status of all major assignments while adhering to all project management standards
• Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects
• Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams
• Recommend tools for reuse, automation for improved productivity and reduced cycle times
• Lead the development and maintenance of enterprise framework and related artefacts
• Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams
• Ensure architecture principles and standards are consistently applied to all the projects
• Ensure optimal Client Engagement
• Support pre-sales team while presenting the entire solution design and its principles to the client
• Negotiate, manage, and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed
• Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor
• Competency Building and Branding
• Ensure completion of necessary trainings and certifications
• Develop Proof of Concepts (POCs), case studies, demos, etc. for new growth areas based on market and customer research
• Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs, etc.
• Attain market referencability and recognition through highest analyst rankings, client testimonials, and partner credits
• Be the voice of Wipro's Thought Leadership by speaking in forums (internal and external)
• Mentor developers, designers, and Junior architects in the project for their further career development and enhancement
• Contribute to the architecture practice by conducting selection interviews, etc.
• Team Management
• Resourcing
• Anticipating new talent requirements as per the market/industry trends or client requirements
• Hire adequate and right resources for the team
• Talent Management
• Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
• Build an internal talent pool and ensure their career progression within the organization
• Manage team attrition
• Drive diversity in leadership positions
• Performance Management
• Set goals for the team, conduct timely performance reviews, and provide constructive feedback to own direct reports
• Ensure that the Performance Nxt is followed for the entire team
• Employee Satisfaction and Engagement
• Lead and drive engagement initiatives for the team
• Track team satisfaction scores and identify initiatives to build engagement within the team
• Stakeholder Interaction
• Stakeholder Type
• Stakeholder Identification
• Purpose of Interaction
• Internal Delivery teams
• Review of architectural process deployment in engagements, escalation management, issue resolution
• Pre-sales team
• For solutioning and architectural design purpose
• Practice teams
• To understand the different solution portfolios
• Holmes engineering and roll out
• For automation purpose
• Talent Transformation Team, Competency Group
• Plan and support delivery of Technical Trainings, knowledge sharing
• HRBP
• For hiring and managing resources
• Finance
• Revenue/budgets
• Talent acquisition team
• Recruitment
• External Vendors/Partners
• For strategic alignment and partnerships, training
• Industry forums
• Best practices, market intelligence, knowledge sharing

Requirements:

• Awareness and knowledge of broad economic, demographic, technological, and global trends within own ecosystem
• Expert Market Intelligence
• Deep specialized understanding of the ecosystem practice, overall market & competition, and nuances of delivery in that domain
• Master Systems Thinking
• Understanding of the Wipro system (interrelatedness, interdependencies, and boundaries) and perform problem-solving in a complex environment
• Expert Leveraging Technology
• In-depth knowledge of and mastery over ecosystem technology that commands expert authority respect
• Master Asset reusability ability to re-use the assets to ensure scalability and optimization
• Expert Technical knowledge architecture design principles, framework, and documentation
• Expert Competency Levels Foundation Knowledgeable about the competency requirements.

Behavioral Competencies:

• Strategic perspective
• Technology Acumen
• Innovation
• Managing Complexity
• Client centricity
• Execution excellence
• Change agility
• Passion for results
• Nurturing people
• Executive presence

Performance Parameter:

• Measure 1: Support sales team to create wins % of proposals with Quality Index > 7, timely support of the proposals, identifying opportunities/leads to sell services within/outside account (lead generation), no. of proposals led
• Measure 2: Delivery support CSAT, delivery as per cost, quality, and timelines, Identify and develop reusable components, utilization %, Recommend tools for reuse, automation for improved productivity and reduced cycle times
• Measure 3: Capability development % trainings and certifications completed, increase in ACE certifications, thought leadership content developed (white papers, Wipro PoVs)
• Measure 4: Team Management Team attrition %, Employee satisfaction score