SMB Business Growth Specialist

Há 4 horas


São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiro

Drive Revenue Growth at Zendesk, Inc.

Zendesk, Inc. is seeking an experienced SMB Account Executive to join our team in $85,000 - $110,000 per year. As a key player in our sales department, you will be responsible for acquiring new customers and developing strategies for account expansion. Your focus will be on revenue growth by building relationships and introducing innovative solutions to customers, deepening Zendesk's impact by aligning to our customers' goals.

About the Role:

  • Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
  • Manage and nurture customer relationships ensuring high satisfaction and retention levels.
  • Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
  • Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
  • Understand and convey the benefits of Zendesk products, aligning them with customers' business objectives to ensure customer satisfaction and product expansion.
  • Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
  • Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce.
  • Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.

Your Skills and Qualifications:

  • Bachelor's degree or equivalent experience required.
  • At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
  • Experience in managing and expanding customer relationships at various levels.
  • Strong presentation, negotiation, and deal closing skills.
  • Strong account research, prospecting, and customer outreach skills.
  • An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
  • Knowledge of industry trends and the ability to build relationships with key decision makers.
  • Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.
  • Experience creating and leveraging territory plans.
  • Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.

About Us:

Zendesk, Inc. is a global leader in customer service software. Our mission is to power exceptional service for every person on the planet. We believe that behind every interaction is an opportunity to make a human connection. We're accelerating our ambition by building products rooted in this belief.

Why Join Zendesk?

  • Work from anywhere with flexible work arrangements.
  • Be part of a diverse and inclusive team that values employee well-being.
  • Enjoy comprehensive benefits including medical, dental, and vision insurance.
  • Participate in professional development programs to enhance your skills and career.

Let's Connect:



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