DevOps Engineer

2 semanas atrás


São Paulo, São Paulo, Brasil Wipro Limited Tempo inteiro

Role Purpose

As a DevOps Engineer at Wipro Limited, you will be responsible for facilitating better coordination amongst operations, development, and testing functions by automating and streamlining the integration and deployment processes.

Key Responsibilities:

  • Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications:
    • Plan and execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain – from planning, coding and building, testing, staging, release, configuration, and monitoring.
    • Manage the IT infrastructure as per the requirement of the supported software code.
    • On-board an application on the DevOps tool and configure it as per the client's need.
    • Create user access workflows and provide user access as per the defined process.
    • Build and engineer the DevOps tool as per the customization suggested by the client.
    • Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure.
    • Leverage and use tools to automate testing and deployment in a Dev-Ops environment.

Additional Responsibilities:

  • Provide customer support/service on the DevOps tools:
  • Timely support internal & external customers on multiple platforms.
  • Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT.
  • Ensure adequate resolution with customer satisfaction.
  • Follow escalation matrix/process as soon as a resolution gets complicated or isn't resolved.
  • Troubleshoot and perform root cause analysis of critical/repeatable issues.

Stakeholder Interaction:

  • Internal:
    • Dev Ops Lead Engineer/Project Manager - Regular reporting & updates.
    • Application teams/owners, application developers, release managers - For end-to-end Continuous Integration, Continuous Deployment & Monitoring.
  • External:
    • Clients - To provide optimal support from time to time.

Deliverables:

  • No. Performance Parameter Measure
  • 1. Continuous Integration, Deployment & Monitoring - 100% error-free onboarding & implementation.
  • 2. CSAT - Timely customer resolution as per TAT, Zero escalation.

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