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Desktop Support Specialist

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**Job Summary**

At Sky Systems, Inc. (Skysys), we are seeking a highly skilled and experienced Desktop Support Specialist to join our team. As an On-Site Technical Support Expert, you will be responsible for providing top-notch technical support to our users, ensuring that their hardware and software issues are resolved efficiently and effectively.

**Key Responsibilities:**

  • Provide on-site and remote technical support to users, resolving hardware and software issues in a timely manner.
  • Configure, install, and update operating systems, software, and applications on computers, mobile devices, and printers.
  • Monitor and respond to support calls, emails, and messages related to user problems and requests.
  • Ensure compliance with agreed-upon deadlines for incident resolution and request as per SLA.
  • Perform onboarding for new users, ensuring a seamless transition to our systems.
  • Manage assets and maintain accurate records of hardware and software inventory.
  • Collaborate with global support areas to ensure consistent and high-quality support.
  • Provide support to users across various departments, including office, laboratory, and distribution center.

**Requirements:**

  • Previous experience as an on-site and remote support analyst.
  • Basic knowledge of English for communication with global groups.
  • Proficiency in Service Now, SCCM, Auto Pilot, End Point, iPad, and iPhone (iOS in general).
  • Strong problem-solving skills, multitasking ability, and attention to detail.
  • Excellent communication skills and ability to work in a team.
  • Knowledge of the ITIL methodology.
  • Technical support-related certifications will be a plus.

**What We Offer:**

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.