Service Support Specialist

Há 4 dias


Rio de Janeiro, Rio de Janeiro, Brasil beBeeNetwork Tempo inteiro R$72.000 - R$108.000

Expert in Network Support Services

Are you passionate about delivering exceptional network support services to drive business growth and success? We are seeking a skilled professional to join our team as a First Line Service Support Engineer.

  • Provide 24/7 network support services for voice and mobile messaging platforms and services
  • Ensure reactive repair activities with customers, suppliers and third parties worldwide
  • Communicate effectively with customers, suppliers to guarantee customer complaints resolution with SLA respect

Requirements

  • Master/Bachelor degree in Computer Sciences, IT, Telecommunications or equivalent
  • 1+ years' experience in operation of mobile or fixed networks as an engineer
  • Knowledge of GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow
  • Good understanding of IP networks
  • Knowledge of signalling protocol monitoring tools, protocol analysers, trace analysis
  • Analysis of statistics and reports, knowledge of Network KPIs
  • Fluent in English
  • Strong communication skills – ability to communicate efficiently in multicultural working environment

Why Join Us?

At our organization, we believe in the power of diversity, equity, and inclusion. We encourage applicants from diverse backgrounds to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.



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