Operational Supervisor

Maximise service, sales and profitability by obtaining maximum productivity, efficiency and customer satisfaction.

• Staff Management
  • Manage staff time and attendance, productivity and efficiency
  • Supervise and coach staff to maintain a customer-focused environment
  • Ensure staff adhere to the dress code and PPE requirements
  • Identify training and development needs for staff
  • Conduct staff performance reviews/appraisals as required
  • Hold regular staff meetings and feedback sessions
• Workshop Operations, Capacity Planning and Work in Progress (WIP)
  • Conduct daily WIP planning
  • Monitor and manage workshop productivity and efficiency
  • Interact daily with Service Advisors and the Parts Department to ensure parts availability for scheduled services
  • Ensure all vehicles are serviced in line with OE service schedules and requirements, and confirm all vehicles are tested and operating correctly after work is completed
  • Ensure errors are rectified to minimise recurrence of complaints
  • Ensure workshop operations run smoothly and resources are utilised optimally
• Customer Service Levels
  • Ensure internal and external customers are kept up to date with their vehicle's progress at all times
  • Resolve customer complaints promptly
• Workshop Administration
  • Ensure 100% accurate data input in Embrace (e.g. hour readings, job start and end dates, correct fault codes, and correct job types)
  • Ensure all SOPs are adhered to
  • Update workshop manuals when necessary
  • Ensure accurate costing and closure of job cards
  • Ensure all required documents are attached to job cards, both manually and electronically
  • Ensure job cards are sent to the filing room according to the handover schedule
  • Ensure quotations from preferred suppliers for outsourced and outwork jobs are requested, received, and processed on time
  • Sign off job cards in accordance with requirements
  • Ensure all recovery billing is documented and invoiced to external customers
• Reports
  • Generate the open job card report daily; investigate and ensure only WIP job cards remain open
  • Report any WIP to management
  • Generate the open purchase order report daily; investigate and ensure only WIP orders remain open
  • Submit all required reports to management within agreed timelines
• Asset Management
  • Manage and maintain all company assets
  • Report any loss or damage of company assets to management
  • Request asset disposal in line with SOP and authority schedules
• Recovery and Warranty Claims
  • Ensure correct recovery and warranty claim processes are followed
• Quality Standards
  • Ensure the workshop has the correct tools and equipment for the job at hand
  • Ensure tools are in good working condition and suitable for specific tasks
  • Conduct frequent spot checks to ensure required service standards are met
• General
  • Maintain professional conduct at all times
  • Assist with operational functions as required
  • Ensure dress code complies with company SOPs
  • Maintain housekeeping standards on a daily basis
  • Ensure Health and Safety standards are consistently upheld
  • Maintain accurate technical information and ensure it is accessible to the technical team
  • Attend product and technical training as required
• Apprentice Programme
  • Manage the apprentice programme within your workshop