Logistics Optimization Specialist

The role of the First Mile Transportation Analyst is to ensure seamless delivery of customer expectations across the country. This involves monitoring carrier performance and compliance in the pickup operation, coordinating with internal and external teams, and working on a 5x2 schedule (Monday to Friday). The ideal candidate will be responsible for monitoring logistics partners' operations daily and hour by hour, resolving operational issues to ensure on-time pickups.

• Manage the marketplace pickup operation within Amazon Logistics;
• Monitor logistics partners' operations daily and hour by hour, resolving operational issues to ensure on-time pickups;
• Collaborate with carriers to address daily challenges in a constructive and solution-oriented manner, identifying opportunities to improve the end-to-end process and overall operational efficiency;
• Analyze data from multiple sources to identify key trends and support quick, informed business decisions in daily operations;
• Manage, analyze, and enhance performance metrics;
• Conduct deep dives into the root causes of operational issues and implement effective solutions;
• Respond to seller inquiries related to pickup operations;
• P present metrics to internal and external stakeholders, maintaining frequent communication to drive operational improvements;
• Act as a liaison between internal and external stakeholders, ensuring alignment with objectives, compliance standards, and data privacy policies;
• Develop practical and straightforward solutions to complex operational challenges;
• Support the launch of new pickup operations across Brazil.

• Bachelor's degree in Engineering, Business Administration, Logistics, or related fields;
• Ability to multitask, managing multiple pickup partners simultaneously with attention to station details;
• Availability to work flexible shifts including weekends and holidays;
• MS Office proficiency, with intermediate level Excel skills (vlookup, advanced formulas, pivot tables, macros);
• Excellent communication skills - dealing with carriers as stakeholders/clients;
• Fluent Portuguese;
• Experience in Logistics and Transportation.

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