Enterprise Product Manager

About CRM Roles
At the core of our organization, we're driven by a unique vision: to offer an innovative approach to Customer Relationship Management (CRM). With over two decades of experience, we've pioneered award-winning platforms that empower mid-market businesses to reach new heights of performance and predictability.

We strive to create a culture where employees are treated as valued individuals, not just line items. Our focus on personal, professional, and business growth has led us to achieve 'Great Place to Work' certification, which we're extremely proud of. We prioritize work/life balance and flexibility for our team, ensuring that our solutions help fuel customers' success.

If you're ready to take your career to the next level and contribute to the growth of organizations, you're in the right place. Explore our careers page to discover how you can become part of our journey.

This role will involve collaborating across various key capabilities within our platform, driving innovations in areas such as workflow automation, customer engagement, analytics, and integrations.

As a cross-functional leader, you'll work closely with Engineering, UX, Product Marketing, Sales, Customer Success, and our customers to define and deliver high-impact features that drive customer retention, business growth, and platform stability.

Are you passionate about developing scalable, intuitive, and high-value CRM solutions? Let's discuss opportunities to collaborate and grow together

Main Responsibilities:
- Strategic Roadmap Ownership & Execution:
- Own, create, and maintain the product roadmap for core CRM capabilities, aligning with our strategic focus areas, customer needs, and business objectives.
- Drive roadmap transparency and alignment across internal teams by effectively communicating priorities, progress, and trade-offs.
- Ensure all prioritized initiatives are clearly justified through the lens of customer value, business impact, and technical feasibility.

- Planning & Agile Execution:
- Lead planning efforts in parallel with execution, ensuring long-term vision and near-term deliverables remain synchronized.
- Partner with Engineering and UX to develop, scope, and prioritize features that balance innovation, customer needs, and platform scalability.
- Manage an evolving backlog of features, enhancements, and technical improvements, balancing strategic bets with quick wins.
- Oversee the end-to-end product development lifecycle, from discovery and validation through delivery and post-launch iteration.
- Drive agile execution, ensuring features are well-defined, prioritized, and delivered efficiently with high quality.

- Customer & Data-Driven Decision Making:
- Gather, analyze, and synthesize customer insights, ensuring features address real pain points and deliver meaningful improvements.
- Define and track key success metrics (KPIs), leveraging data to inform prioritization and roadmap adjustments.
- Regularly engage with customers, partners, and internal stakeholders to validate product assumptions and iterate based on feedback.

- Cross-Functional Leadership & Collaboration:
- Align and collaborate with internal teams (Sales, Marketing, Customer Success, Engineering) to drive seamless execution and market adoption.
- Advocate for continuous process improvement, helping the product development organization optimize efficiency and collaboration.

Required Skills & Qualifications:
- 3+ years of experience in product management, with a track record of successfully shipping B2B SaaS products.
- Experience working with CRM platforms, customer engagement tools, or workflow automation solutions.
- Strong understanding of product roadmap development, prioritization frameworks (RICE, MoSCoW), and agile methodologies.
- Ability to balance long-term strategy with near-term execution, ensuring continuous product progress while adapting to changing needs.
- Familiarity with analytics and business intelligence (BI) tools is a strong plus.
- Strong technical acumen, including familiarity with APIs, integrations, and data models.
- Exceptional cross-functional collaboration skills, with the ability to influence without authority.
- Strong communication and stakeholder management skills, capable of engaging both technical and non-technical audiences.

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