Exceptional Client Service Specialist

Há 4 dias

Brasil beBeeCustomerSupport Tempo inteiro R$52.000 - R$74.000
VIP Customer Service Representative Job

We are seeking a customer service representative to provide exceptional support to our high-end clients.

Key Responsibilities:
  • Real-Time Support: Respond promptly and accurately to client inquiries, requests, and feedback through various encrypted channels with zero delay and maximum reliability.
  • VIP Personalized Service: Understand and anticipate the expectations and needs of VIP clients to deliver tailored, premium experiences. Proactively engage with clients to foster trust and build long-term relationships.
  • Complex Issue Handling & Escalation: Efficiently identify and resolve common issues independently. For more complex cases (e.g., investment inquiries, serious complaints), follow escalation protocols strictly and coordinate cross-functional support until resolution, ensuring transparency and client satisfaction.
  • Service Documentation & Insights: Accurately document all client interactions and service workflows. Provide regular reports and insights based on client feedback and service trends to support continuous improvement.
Required Skills and Qualifications:
  • Native-level Fluency: Native-level fluency or CEFR C1/C2 (or equivalent) in Portuguese. Must demonstrate the ability to communicate clearly, professionally, and appropriately within financial or high-end service sectors.
  • Business-level Proficiency: Strong business-level proficiency in written and spoken English (minimum CET-6 or equivalent). If not fluent in English, must be fully proficient in Chinese, with excellent oral and written communication skills.
  • Customer Service Experience: 2+ years of customer service experience in financial industries such as banking, securities, payments, wealth management, or fintech. Experience serving high-net-worth/VIP clients is highly preferred.
  • Client Focus: Genuinely client-focused, driven to deliver excellence. Strong empathy and patience, with a consistent professional demeanor even under pressure.
  • Multicultural Nuances: High sensitivity to multicultural nuances, with the ability to communicate clearly, succinctly, and accurately. Strong listening skills, logical thinking, and the ability to identify root issues and propose effective solutions.
  • Rotating Shifts: Able to work rotating shifts, including nights, weekends, and holidays, in a demanding, high-expectation environment. Maintains a positive attitude and high performance under pressure.

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