Linux Open Source Technology Support Professional

2 semanas atrás

Porto Alegre, Rio Grande do Sul, Brasil beBeeEngineer Tempo inteiro US$63.000 - US$94.000
Job Opportunity

We are seeking an exceptional individual to fill the role of Associate Support Engineer.

This position offers a chance for hands-on professionals with a passion for Linux and open source technologies to work alongside talented individuals.

The successful candidate will be responsible for providing technical support to employees, handling new cases via various channels, and ensuring high customer satisfaction levels.

The ideal candidate will also contribute to knowledge base articles, maintain existing content, draft technical notices, prioritize tasks, and participate in team communication. Additionally, they will identify opportunities to improve service delivery and participate in weekend working rotations.

Key Responsibilities:

  • Handle new cases via telephone, email, and web
  • Act as an internal customer advocate
  • Maintain regular communication with the rest of the team
  • Prioritize work and keep learning
  • Contribute to knowledge base articles and maintain existing content
  • Draft and distribute technical notices
  • Participate in weekend working rotations

Requirements:

  • Hands-on experience with Linux and open source technologies
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Continuous learning mindset

Benefits:

  • Opportunity to work with a talented team
  • Chance to develop skills and expertise in Linux and open source technologies
  • Flexible working arrangements

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