Senior Customer Experience Strategist
4 semanas atrás
Bunge is seeking a Senior Customer Experience Strategist to join our team. As a key member of our digital product design team, you will be responsible for developing and implementing customer experience strategies that drive business growth and customer satisfaction.
Key Responsibilities:- Develop high-fidelity mockups and prototypes for digital products, ensuring alignment with user requirements and business goals.
- Lead the development and optimization of the digital roadmap for global digital products, ensuring alignment with company objectives and customer needs.
- Utilize user-centered design principles to drive the creation of innovative digital solutions that enhance stakeholder experiences.
- Continuously monitor and analyze digital products and experiences to identify areas for improvement and optimization.
- Collaborate with cross-functional teams including product management, design, engineering, and marketing to ensure alignment and integration of digital solutions.
- Bachelor's degree in Digital Product Design, Business, Media & Communication or a related field.
- Industry certifications such as CCXP, Service Design, UX design are advantageous.
- Continuous learning and staying updated on industry trends.
- Minimum of 3-5 years of experience in customer experience project management, working in a CX/Service Design/UX team or working as a CX/Digital Strategy expert in consulting firm.
Bunge is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe.
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