Senior Customer Experience Strategist

4 semanas atrás


São Paulo, São Paulo, Brasil Bunge Tempo inteiro
Job Title: Senior Customer Experience Strategist

Bunge is seeking a Senior Customer Experience Strategist to join our team. As a key member of our digital product design team, you will be responsible for developing and implementing customer experience strategies that drive business growth and customer satisfaction.

Key Responsibilities:
  • Develop high-fidelity mockups and prototypes for digital products, ensuring alignment with user requirements and business goals.
  • Lead the development and optimization of the digital roadmap for global digital products, ensuring alignment with company objectives and customer needs.
  • Utilize user-centered design principles to drive the creation of innovative digital solutions that enhance stakeholder experiences.
  • Continuously monitor and analyze digital products and experiences to identify areas for improvement and optimization.
  • Collaborate with cross-functional teams including product management, design, engineering, and marketing to ensure alignment and integration of digital solutions.
Requirements:
  • Bachelor's degree in Digital Product Design, Business, Media & Communication or a related field.
  • Industry certifications such as CCXP, Service Design, UX design are advantageous.
  • Continuous learning and staying updated on industry trends.
  • Minimum of 3-5 years of experience in customer experience project management, working in a CX/Service Design/UX team or working as a CX/Digital Strategy expert in consulting firm.
About Bunge:

Bunge is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe.



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