Customer Service Representative

2 semanas atrás


Taubaté, São Paulo, Brasil International Flavors & Fragrances Tempo inteiro

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at International Flavors & Fragrances. As a key member of our Business-to-Business support team, you will be responsible for ensuring on-time order fulfillment in domestic, export, and consignment sales orders.

Responsibilities

  • Manage customer orders, including domestic, export, and consignment orders, in accordance with Sarbanes-Oxley Act compliance policy.
  • Process credit notes or debit notes related to sales orders or customer complaints.
  • Coordinate customer complaints and service cases related to sales orders.
  • Respond to customer inquiries in a timely and accurate manner.
  • Build strong partnerships with internal and external stakeholders.
  • Drive continuous process improvement and KPIs in the Order to Cash process.
  • Support internal/external audit as needed.
  • Prepare or monitor Order fulfillment KPIs dashboard.
  • Coach or train new hires and support ongoing training for existing Customer Service Representatives.

Requirements

  • Bachelor's degree or above (no specific major fields required).
  • +4 years' experience in Customer Service or Supply Chain of business to business.
  • Knowledge in domestic and international trade.
  • Expert knowledge of MS Office tools.
  • Knowledge in SAP.
  • Knowledge in basic finance.
  • Fluent business English communication skills.
  • Effective communication skills across all levels of the organization.
  • Highly collaborative and team player.
  • Cross-cultural awareness.

Training/Certifications

  • SAP training.
  • Microsoft Office tools training (Word, Excel, PowerPoint).
  • Incoterm and Payment Term training.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit https://www.iff.com to learn more.


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