Guest Relations Manager

Há 1 mês


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

Job Description:
As a Guest Relations Manager at Accor Hotels, you will oversee the day-to-day operation of the Guest Relations Department, ensuring the overall efficiency of standards set. You will promote a positive work environment, review and update the Logbook, and maintain associate relations. Additionally, you will resolve guest complaints, ensure services are up to standard, and smooth check-in/check-out procedures. You will also co-operate with hotel departments, attend training classes, and show fullest cooperation and respect within the team and other departments.

Key Responsibilities:
Review and update the Logbook
Maintain associate relations
Resolve guest complaints
Ensure services are up to standard
Smooth check-in/check-out procedures
Co-operate with hotel departments
Attend training classes
Show fullest cooperation and respect within the team and other departments

Requirements:
Diploma or degree in vocational hospitality and/or business management, 5 – 7 years experience in a 5-star luxury hotel.

About Us:
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf. At Accor, we are Heartists. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding.


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