Subject Matter Expert in Customer Experience
2 semanas atrás
**Job Summary**:
This position is responsible for managing and overseeing the activities of a team of Customer Service Representatives (CSRs). The ideal candidate will have excellent people and client management skills, a commitment to a 40 hour work week, and experience in the BPO industry.
**Key Responsibilities:**
- Manage help desk software or ticket system
- Troubleshoot and manage simple software issues using knowledgebase articles and FAQs
- Provide help regarding the company product or services
- Stay up-to-date with updates, changes within the company
**Requirements:**
- Minimum 2 years experience in the same capacity with excellent experience in people and client management
- Commitment to a 40 hour work week, to include the hours between 6am-9pm, Monday through Sunday
- Experience of at least one year in the BPO industry is preferred
**What We Offer:**
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines. We provide Customer Experience & Operational Support for modern companies.
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