Subject Matter Expert in Customer Experience

2 semanas atrás


Curitiba, Paraná, Brasil Helpware Tempo inteiro

**Job Summary**:

This position is responsible for managing and overseeing the activities of a team of Customer Service Representatives (CSRs). The ideal candidate will have excellent people and client management skills, a commitment to a 40 hour work week, and experience in the BPO industry.

**Key Responsibilities:**

  • Manage help desk software or ticket system
  • Troubleshoot and manage simple software issues using knowledgebase articles and FAQs
  • Provide help regarding the company product or services
  • Stay up-to-date with updates, changes within the company

**Requirements:**

  • Minimum 2 years experience in the same capacity with excellent experience in people and client management
  • Commitment to a 40 hour work week, to include the hours between 6am-9pm, Monday through Sunday
  • Experience of at least one year in the BPO industry is preferred

**What We Offer:**

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines. We provide Customer Experience & Operational Support for modern companies.



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