Network Operations Specialist
Há 3 dias
Job Summary
We are seeking a highly skilled Network Operations Specialist to join our team at Intelsat. The successful candidate will be responsible for contributing to a high level of teamwork, participating in tool development, and assisting peer team leaders with service documentation.
Key Responsibilities
- Contribute toward and demonstrate a high level of teamwork.
- Participate in tool development input to improve customer service delivery.
- Assist peer team leaders with service documentation and departmental documentation.
- Participate in routine operational activities, on-boarding of new systems, and alarm monitoring to mitigate customer impact.
- Assist with tracking and executing maintenance activities.
- Utilize tools and demonstrate general proficiency to troubleshoot RF/transponder service issues.
- Act as the primary contact for service issue resolution support of RF/transponder service issues and a point of escalation for other operations teams.
- Assist in identifying, updating, and escalating service issues to determine alternate routing, emergency restoral, and timely resolution of service discrepancies.
- Collaborate with Intelsat support groups and/or customer engineers to activate new services.
- Create and review trouble tickets for RF interference issues to ensure accurate documentation and completion of follow-up actions. Escalate and report on service issue corrective measures to the management team.
Requirements
- Associate's degree or technical school diploma preferred.
- At least two years of commercial experience in a network operations or broadcast environment (or an equivalent combination of education and experience).
- Comprehensive working knowledge of satellite, fiber, data, and/or broadcast related equipment.
- General knowledge of video broadcast technology and digital compression desired.
- Must maintain a complete knowledge of Intelsat offered products and services.
- Must be able to work 24x7 rotating shifts and make decisions under stressful conditions.
- Must be able to convey complex technical issues to individuals of varying skill levels.
- Must consistently display good teamwork, organizational, and interpersonal skills, with the ability to work comfortably with customers and co-workers who speak English as a second language.
- Must consistently display excellent situational awareness and take initiative to address both customer issues as well as departmental inefficiencies with some supervision. Must have effective computer skills and the ability to read and understand operational manuals for various test and/or measurement equipment.
What We Offer
- Hybrid work environment offering up to two days per week work from home (for eligible positions).
- Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally.
- Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
- Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more.
Our Commitment to Diversity and Inclusion
We're committed to fostering a culture and environment of diversity, inclusion, and respect - a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams - where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
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