Senior Principal Program Manager – Customer Delivery Management

4 semanas atrás


São Paulo, São Paulo, Brasil Oracle Tempo inteiro

Job Summary

As a Senior Principal Program Manager – Customer Delivery Management at Oracle, you will be responsible for managing dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner. You will provide a single point of contact for customer leadership and project teams, owning work-back schedules, communication plans, and monitoring project tasks and milestones. Additionally, you will anticipate bottlenecks, manage escalations, and negotiate tradeoffs to balance business needs and technical constraints with customer success. You will drive out solutions with cross-functional teams including Engineering, Product Management, Legal, and executive leadership, delivering internal and external executive status updates, and exercising good judgment to escalate issues and blockers quickly. You will also own Customer Delivery Management program standards, iterate on existing processes, and dive deep to optimize efficiency and productivity. Engaging with local account teams and sales leaders to ensure alignment with regional strategy initiatives is also a key responsibility.

Requirements

• BS or MS degree or equivalent experience relevant to functional area
• Relevant experience managing high visibility implementation projects and/or customer engagements
• A skilled problem-solver and strategic thinker who takes ownership
• The ability to work autonomously, make high impact decisions, and judgment calls
• Excellent communication and interpersonal skills, with the ability to effectively manage relationships with stakeholders at all levels
• Thrive in an innovative, ambiguous, and fast-paced environment
• PMP, PgMP, or equivalent project management certification is a plus
• The ability to travel to customer site or local office up to ~20%



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