Enterprise Application Support Specialist
Há 4 horas
The Enterprise Application Support Specialist is a key member of our dynamic client-facing technical team, responsible for supporting both custom-developed and third-party applications.
The position demands robust analytical and technical capabilities to troubleshoot and solve complex system issues in a fast-paced setting. Excellent communication skills are essential for effective collaboration with Client Support, Infrastructure, and Development teams.
Responsibilities:- Proactively manage and resolve complex application issues, conducting thorough Root Cause Analysis (RCA) and ensuring solutions are sustainable.
- Identify and mitigate security vulnerabilities promptly.
- Work closely with other IT teams to expedite ticket resolution, emphasizing the automation of workflows through scripting.
- Manage installations, upgrades, configurations, and patching of third-party enterprise software.
- Enhance application monitoring and alerting systems to promptly identify and address issues affecting clients.
- Document and create diagrams of complex application systems comprehensively.
- Utilize application-centric Key Performance Indicators (KPIs) to pinpoint inefficiencies, optimize processes, and support data-driven decisions.
- Innovate process improvements to minimize or eliminate high-frequency tickets.
- Engage in a diverse range of application-centric projects.
- Communicate clearly the status of issues and projects to stakeholders.
- Provide on-call support for production issues and perform periodic application maintenance and updates.
- Adhere strictly to disciplined Incident, Problem, and Change Management procedures.
- Minimum Bachelor's Degree in Computer Science.
- Strong technical proficiency; demonstrated analytical, reasoning, and problem-solving skills.
- Exceptional communication skills, adept in both verbal interactions and technical writing/diagramming.
- Highly focused on delivering an outstanding customer experience.
- 3+ years of experience in supporting enterprise software applications.
- 3+ years in supporting commercial software and IT operations, with direct DevOps involvement preferred.
- 4+ years of comprehensive IT experience across applications or desktop support, cloud or hybrid environments, Windows or Linux server administration, networking, database querying, PowerShell scripting, or report design.
- In-depth knowledge of IT best practices to maintain high availability of business-critical applications.
- Highly motivated, self-directed, and committed to excellence; a continuous learner.
- Excellent organizational skills and process orientation.
- Capable of managing multiple priorities and assignments effectively.
- Ability to work autonomously and as part of a team.
- RVP provides opportunities for STEM professionals from all over the world to work in the United States for up to 5 years.
- RVP will handle all immigration requirements to ensure successful candidates obtain a visa to live and work in the U.S.
- $86,250 - $105,000 / year salary range.
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