Field Applications Engineer
Há 1 mês
Hexagon Autonomy & Positioning is seeking a highly skilled and experienced Field Applications Engineer to join our global engineering and manufacturing team. As a key member of our Global Core Customer Support team, you will play a critical role in driving our business forward by providing exceptional technical support to our customers.
Responsibilities- Provide 2nd tier product and application support on Hexagon A&P Hardware, Software, and related GNSS & INS topics to internal and external customers.
- Provide technical support for both pre-sales opportunities and post-sales issues.
- Conduct full system installations on-board vessels offshore/near port in accordance with project specific procedures.
- Assist with and implement all processes and methods to ensure delivery of the best worldwide 24-hour customer support and training in the marketplace.
- Perform on-going testing, evaluation, assessment and reporting of performance of all current and new products, services and related upgrades prior to project deployment, delivery or installation.
- Carry out and conduct Site Acceptance Testing of all new products and services as well as all revisions of existing Product and Services as per customer requests.
- Ensure that all documents used during or resulting from any projects are prepared in accordance with company quality procedures and issued to the proper authority for issue and archiving.
- Provide customer training, demonstrations, technical assistance, and technical sales support.
- Escalate and collaborate with other departments regarding technical matters.
- Degree in marine, telecommunications, electronics, or electrical engineering, or related field, with 2+ years of related industry experience.
- Proven problem-solving skills.
- Exceptional interpersonal skills and ability to get on with others.
- English and Portuguese fluency with excellent verbal and written skills.
- Able and willing to travel internationally.
- Certification to drive in Brazil.
- Experience working directly with customers, preferably in the delivery of support or services.
- Experience in GNSS and INS systems installation and troubleshooting.
- Experience working on offshore vessels.
Hexagon Autonomy & Positioning is a global company with locations around the world. We are committed to a diverse and inclusive work environment and encourage applicants from all backgrounds to apply.
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