Business Analyst
3 semanas atrás
About the Role:
As a Business Analyst - Customer Service Representative, you will be responsible for analyzing customer needs and developing solutions to improve customer satisfaction. You will work closely with cross-functional teams to understand customer pain points and identify opportunities for process improvements.
Key Responsibilities:
- Analyze customer feedback and complaints to identify trends and areas for improvement
- Develop and implement process improvements to enhance customer experience
- Collaborate with internal stakeholders to identify and prioritize business needs
- Communicate effectively with customers to understand their needs and concerns
Requirements:
- 2+ years of experience in a customer-facing role
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
How to Apply:
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, please submit your application.
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